Nuuly - Reviews and experiences
Nov 2023-Apr 2024
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Origin: voluntary submissions: no post-purchase invitations, no rewards
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Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (19)
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Delayed order, missing items
Delayed order, missing items
DeliveryI've been using this clothing rental service for a while now, but my latest order was such a mess that I've decided to stop. My mom tried it for the first time, and it was a total disaster. She ordered her clothes way ahead of time for a trip, but the order never even shipped. When she contacted customer service, they owned up to the mistake but didn't offer any fix.
Travel outfits
Travel outfits
DeliveryOh man, I was really looking forward to getting my clothes from Nuuly for my big trip. But then they totally messed up and sent the outfits back to themselves instead of sending them to me! I had to email them a bunch of times just to get my money back. It was such a disappointment, eh.
About Nuuly
Nuuly is a subscription clothing rental service launched by Urban Outfitters, Inc. in the summer of 2019. The service offers subscribers the opportunity to rent clothing and accessories from over 100 different brands, including Urban Outfitters, Anthropologie, and Free People, as well as a selection of rare vintage pieces. Subscribers can rent a set number of items per month for a flat fee, providing a sustainable alternative to fast fashion by encouraging the sharing and recycling of clothes. Nuuly's model aims to cater to fashion-forward consumers looking to experiment with their style without the long-term commitment of purchasing.
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Last update: November 29, 2024
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