Nuuly - Reviews and experiences

I just tried Nuuly for the first time by renting some clothes, and I gotta say, the whole experience was pretty fun. They had a great variety of trendy clothes to choose from, so I could try out different styles without having to buy them. The quality of the stuff I rented was top-notch, and I felt like I got my money's worth. But buying an item from Nuuly didn't go so well, which was a bit of a letdown.

I've been a nuuly customer for about a year now and although I've had a few issues with my nuuly boxes, like the random substitutions and items I want being sold out, I have to say that their customer service team has always been really helpful. One time they thought I didn't return a shirt that I definitely did, but when I contacted them, they quickly gave me a refund for the item. I like that they always throw in a free bonus item in my next box when there's a random substitution, and their shipping is super fast. Overall, I think nuuly has a good product and a hardworking team, but I think they could do better by having more stock of popular items and improving their quality checks. Despite these small issues, I'm planning on continuing to use their service.