Nordstrom Rack - Reviews and experiences

I bought this suitcase with the zippers all wonky. So, I tried to take it back 'cause of the defect, but they told me it was too late. Can you believe it? They're still selling the same messed up luggage, so obviously they knew about the problem, but they won't give me a refund. I wasted 75 bucks on that junk. Can't even donate it 'cause it's busted. I used to be a fan of this store, but not anymore. Watch out if you're thinking about shopping there, eh!

I just bought a winter jacket from Nordstrom Rack and I was pretty happy with how it turned out. But then I had a bit of trouble when I tried to swap it for a bigger size since it had been a few days past the 30-day return deadline. I was kinda bummed to learn that this rule wasn't clearly mentioned on my receipt. When I asked the manager if they could make an exception, they just pointed to a sign at the checkout. This whole thing has me second-guessing Nordstrom Rack's customer service rep, which I thought was supposed to be stellar.

So, I had a pretty bad experience at this store not too long ago. I picked up this final sale clearance item, thinking it was a steal, but turns out it was defective and not at all what was described. When I tried to return it for something else or store credit, they hit me with the news that Nordstrom doesn't do returns on final sale items. I was downright shocked and mad. I mean, even places like Marshalls have a better policy for clearance stuff. It's just annoying not being able to swap out for the right size without trying stuff on first.

So I bought this gray sweater from Nordstrom Rack, thinking I was getting a Vince cable braid design. But when it arrived, it was a different color and style, smelled bad, and had visible damage. I wasn't happy about the mix-up, so I returned it on March 10th with the USPS receipt as proof. It's been almost three weeks now, and I still haven't received my refund as of today, March 30th. Whenever I call to check, they just give me vague answers about the refund being on its way or not processed yet. The way they're handling this situation is really disappointing and doesn't make for a good shopping experience at Nordstrom Rack. I can see why they have so many bad reviews, and after this incident, I won't be shopping there again.

I'm totally shocked by how crazy the shipping fees are and how the stuff just isn't up to par. Like come on, I already had to fork out a bunch for shipping, and then the clothes and shoes I got were way below what I was expecting. Had to pay to ship 'em back ‘cause they were so bad. And the customer service? Don't even get me started. Only got a partial refund on one return and a lame apology for the other. It's a real letdown seeing a big store like Nordstrom Rack not delivering on quality products and good customer service.

Eh, like, I got these slippers a few weeks back and then I wanted to bring'em back, you know? I had the original receipt and all the price tags, but can you believe it? They wouldn't take'em back! I talked to the salesperson, then I asked for the manager, but still no go. I mean, come on, even the discount stores with the "m" name take returns for clearance stuff! But not this place, ugh. Really bummed me out, dude.