Nordstrom Rack

Nordstrom Rack - Reviews and experiences

Average rating
6.8 /10
Based on 20 reviews
Oct 2023-Apr 2024
Star distribution
53x
42x
312x
21x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (20)

Shoes, broken strap

Product

I bought a pair of shoes at Nordstrom Rack the other day, and to be honest, I was pretty let down by the quality. The strap at the back of the shoes just snapped off when I was trying to put them on, which sucked. And when I reached out to customer service to try and sort it out, they weren't much help at all.

Black leather boots

Product

The crazy search for hidden gems at this store can be pretty exciting and sometimes annoying. The sale section is a total mess, stuff all jumbled together and hard to find anything good. I've seen a few things with missing buttons or loose threads, which is a letdown. But with big discounts of up to 70% off on big brand names, there's definitely a chance to snag some awesome deals. Even though it's a bit of a hassle to dig through all the not-so-great stuff, the thrill of finding something special keeps me coming back for more.

Recent shoe purchase

Product

I bought some shoes from Nordstrom Rack not too long ago, and to be honest, I wasn't too happy about it. I ordered two pairs online, but both had issues with the sizing. The first pair was supposed to be my size, but when I tried it on, it was way off. Now I have to deal with returning it and paying for the shipping, which is a pain. The second pair was completely different - it was marked as a size 5 when I actually ordered a size 10. That mix-up was annoying and inconvenient. I was grateful that customer service agreed to cover the return shipping for their mistake, but waiting up to 21 days for the credit is not ideal. All in all, my experience with Nordstrom Rack has made me think twice about buying from them online again.

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About Nordstrom Rack

Nordstrom Rack is a retail division of Nordstrom Inc., a luxury department store chain founded in 1901 in Seattle, Washington, by John W. Nordstrom and Carl F. Wallin. Nordstrom Rack serves as the off-price retail arm of Nordstrom, offering customers a wide selection of on-trend apparel, accessories, and footwear at an everyday discount of up to 70% off regular prices. The first Nordstrom Rack location opened in the basement of a Nordstrom store in Seattle in 1973, focusing on clearing out merchandise from Nordstrom stores at reduced prices. Since then, Nordstrom Rack has expanded across the United States and into Canada, operating both brick-and-mortar stores and an e-commerce website. The brand is known for providing the same high level of customer service as its parent company but in an accessible, less formal shopping environment.

Contact Information

🌐 nordstromrack.com

Last update: November 29, 2024

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