Nine West - Reviews and experiences

I was so looking forward to getting these new shoes online, but it ended up being a big letdown. I got sent two different sizes in the order, and when I talked to customer service about it, they just brushed me off by saying it was a "Final Sale" and that my order was already "fulfilled". Dealing with their lack of accountability and refusal to fix the mix-up was really frustrating. I would have been totally okay with it if I ordered the wrong size, but it was obvious they weren't willing to make it right. This whole situation has me questioning whether I'll shop online from this brand again.

I am so disappointed with the customer service I received. I bought a pair of shoes, but needed to exchange sizes. They told me I had to buy a new pair at full price, even though I got them on sale. This was not explained clearly on the return label, and I think it's unfair. It took me over a month to talk to someone, and on December 21st when I finally did, it was a terrible experience. The representative argued with me and was not polite at all, making it the worst customer service I've ever had.