Nine West - Reviews and experiences

I just got these new boots that are like huge on me, eh. I had to send them back 'cause they didn't fit right, you know? So I phoned customer service, and they're all like, "Sorry, no online exchange for ya." I thought that was pretty lame, to be honest. They told me to just get a refund and buy the right size later. But when I tried doing that, they said the price was going to be way higher. What a total rip-off, eh! Now I'm stuck with no boots for my trip.

I recently bought some shoes and then decided to return them for a refund. But let me tell you, I was really let down by the customer service I got. It took a whole 21 days for them to process the refund, and I couldn't even track it until all those days had gone by. That kind of lack of info and long wait time is just not cool for a company that's supposed to be reputable. I won't be giving them my business again, that's for sure.

So I picked up these black patent leather pumps on sale at this store recently. They were my right size, but I noticed that the back didn't give enough support for my heel, causing my feet to slip out when I walked. Kind of disappointing quality, especially for the price I paid. I thought exchanging them for a smaller size might help, but no luck there. When I went to return the first pair, they wanted me to pay for shipping since they thought I just changed my mind. But really, it's just that the shoes aren't supporting my heel properly. So now I'm looking to get a refund for this whole unsatisfactory shopping experience.

I just bought a pair of shoes from that store and I gotta say, I was not impressed at all. The shoes were not up to par in terms of quality, definitely not what I was expecting. And don't even get me started on the customer service - total lack of professionalism. When I tried to exchange the shoes, it was a hassle. They wouldn't do exchanges, only refunds, so I had to wait over 2 weeks to get my money back. Such a pain.

Received a pair of boots and noticed there was fabric rolled up in the corner and a white mark on the heel. I contacted customer service about the problem, but it took 5 days of back-and-forth before they finally sent me a return packing slip. Unfortunately, I wasn't able to exchange the boots because of the store policy. I ended up having to repurchase them and ask for a price adjustment. It's frustrating that I could only get store credit for the damaged product.