Nine West - Reviews and experiences

So, I bought a pair of shoes from this store the other day, and man, it was a total letdown. The quality was straight up terrible - my feet were hurting after just one day of wear. Not cool, especially for what I paid. When I tried to talk to customer service about it, they were pretty useless and didn't really care. They told me to send an email with all my complaints, but surprise, surprise, never got a response. It's a shame that they don't seem to care about their customers, it doesn't make the brand look good at all.

I really liked how classy the high heels looked when I first bought them, but man, was I let down by the quality after wearing them for just a bit! They cost me a pretty penny, but the heel and sole were already showing some serious wear and tear. Made me wonder if they were gonna last. When I tried to return them to the store, they said they couldn't take 'em back since they had been worn, which I get, but it was frustrating considering how beat up they were after just one wear. I was so excited to own such a gorgeous pair of shoes, but the disappointment in their quality totally dimmed that initial thrill.

I used to love shopping here when they had stores all over the place. I still have a pair of boots from ages ago and they're so good! But lately, the quality has really gone downhill. The shoes are much smaller than they used to be and they just seem so cheap. I bought three pairs and had to send them all back. Sigh.

I bought some boots for $175 and they had a bunch of problems like defects and splitting material. I contacted customer service, but they didn't really care and weren't helpful at all. They only offered me a small 20% discount for my next purchase. I was not happy at all. I won't be shopping with them again because I don't trust their products or their customer service.

I've been a customer of this brand for a long time now and I've collected quite a few wallets and handbags from them over the years. But I gotta say, I was pretty let down by my last purchase of three handbags. The zippers weren't great quality and the material they used felt kinda cheap. To top it off, one of the bags had the seam unraveling, and that's just not cool for a brand like this. Hopefully they step up their game in quality control moving forward.

I bought a belt at the store that was supposed to be real leather. But after wearing it only three times, the leather started peeling off. That's not what's supposed to happen with genuine leather. I tried to contact the company on Twitter for help, but I got no answer. Their customer service was terrible, and I'm feeling let down and annoyed.