Mz Wallace - Reviews and experiences

So, I recently bought a new handbag and man, was I disappointed. Their website and social media pages were full of errors, and the customer service folks didn't even know until I had to give them a call. When I talked to the higher-ups, they weren't very helpful and kind of brushed me off. It seems like this company cares more about making money and keeping their own relationships happy than making sure customers are happy.

I'm really bummed about how I was treated by their customer service, especially by one advisor who was super rude. I had been chatting with them online a few times, and every time the responses were so unhelpful. But today, when I was trying to sort out a problem with my bag, I got cut off in the middle of our chat after getting a cold automated response. It's just crazy to me how unhelpful they were, especially when you think about how pricey their bags are.

I had such a bad experience with this company. I spent a lot of money on my purchase, but the customer service person I talked to was no help at all. They couldn't even help me with a simple request and only cared about following the rules instead of giving me a good experience. I was told I would get a dust bag with my next order, but when I made a new order, I only got the dust bag for that order. It was so annoying to have to keep talking to the customer service person and not get any help, just excuses. This is not okay, especially from a brand that's supposed to be high-end. It's obvious they care more about their rules than making customers happy, which is really disappointing. Overall, a really bad and unsatisfactory experience with this brand that has left me very unhappy.

I've been a loyal customer of this brand for a long time now, buying a lot of stuff for myself and as gifts. But my recent customer service experience with them was really disappointing. I contacted them about a cross body bag with a messed up buckle that kept coming undone and falling off, so I couldn't use it properly. They got back to me pretty quickly, which I appreciated, but in the end they said they couldn't help me, even though I offered to pay for the fix. Instead, they only offered me a 20% discount on my next purchase, which didn't really fix the issue I had. It's frustrating to find out that they only offer help for products bought in the last year, because sometimes you need help after that time. So, now I'm looking for a new brand to meet my needs.