Melissa and Doug18 reviews
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Ice cream set missing piece
I sent an email asking about getting a spare part for my son's ice cream set, and the customer service response I received was pretty sarcastic. They basically said they couldn't just magically replace lost toys. I was disappointed with their lack of empathy and unhelpfulness, especially when other toy companies are more accommodating. Definitely not feeling the Christmas cheer from this company!
Wooden puzzle set
I just bought a wooden puzzle set from your website and I gotta say, I'm really impressed with the whole thing. Ordering was a breeze, the site was easy to use, and I had no trouble finding my way around. The puzzle arrived at my friend's place in just 5 days, quicker than I thought it would. And the quality of the puzzle was top-notch, my friend's kid went nuts over it. All in all, I'm super happy with my purchase and the service from your company.
Wooden toys for 2-year-old
I just bought some wooden toys for my 2-year-old granddaughter, and let me tell you, I'm really happy with the quality and durability of them. They arrived quickly and were just like they were described on the website. My granddaughter is so excited to play with her new toys, and I feel good knowing they're safe and well-made. I would definitely suggest these toys to any parent or grandparent searching for top-notch, educational toys for their little kiddos.
Toy purchase from e-commerce site
I ordered a toy online a while back, but I never got it. I've been trying to reach out to customer service through emails for weeks now, but I never hear back from them. It's been 2 months since I placed my order, and I still haven't received the toy or got my money back.
Fold & Go barn
I recently bought the Fold & Go barn and I gotta tell you, I am so disappointed with the quality. The wood is splintering all over, the paint is chipped, and it looks terrible overall. It even had paint finger marks on the handle, which shouldn't be there. I tried contacting them on Facebook, but they were so rude and said they couldn't ship it. How did I even get it then if they don't ship to Australia? I'm for sure not buying from them again.
My summer of fun
Received a bunch of awesome packages with toys for the summer. Mom and I had a blast playing with them all season. We even set up a lemonade stand! It was so much fun!
Dolls for grandchildren
I bought two dolls for my grandkids but didn't like them when I got them. I returned them right away, thinking I'd get my money back quickly. But it's been more than a month and still no refund. I've called customer service multiple times, and they keep saying I need to wait 30 days for processing. This wait and lack of clear communication is not okay and has made me really unhappy with the service.
Wooden puzzle purchase
I just bought a wooden puzzle from this company and I gotta say, I'm not too happy with the customer service. When I opened the puzzle, I realized that some pieces were missing. It's frustrating because it's not cool to sell something that's not all there. I got in touch with customer service to ask for new pieces, but they said they couldn't help me out. Other toy companies I've dealt with before have always been cool about sending spare parts without any hassle. Now my daughter's bummed out because she doesn't have the whole set like it shows on the box.
Recent toy purchase
Save your money and go shop somewhere else, eh! I can't even say if their toys are good because their customer service sucks, eh. I tried asking about a product twice and didn't hear a peep back. It's just not right to ignore customers like that, eh. If this is how they treat people before they even buy something, I don't want to think about the mess it would be if I had a problem with my order, eh. I'm going to take my business to a place that actually gives a hoot about their customers, eh!
Toys bought for grandchild
I bought these toys for my grandkid, and let me tell you, they were totally not worth it. I spent a lot of money on them, just for them to fall apart as soon as my grandchild started playing with them. It was really disappointing to see her go from being thrilled to frustrated every time the toys broke. They need to fix them up because this just wasn't good enough.
Puzzle and Craft Kit
So, I bought this puzzle and craft kit for my niece's birthday, right? I thought it would be awesome because not only would it keep her entertained but it would also get her thinking and being creative. But, yikes, the whole ordering process was a mess. I got an email saying the item was in stock and would be shipped soon, but then nothing happened for days. When I finally contacted customer service, they just gave me excuses and said the item was on backorder with no idea when it would come in. Not cool at all, you know? Communication and transparency are key, especially for important stuff like birthdays. I'm super disappointed in how my order was handled and the customer service experience overall.
Wooden toy purchase
I bought a wooden toy from this company not too long ago, and I gotta say, the quality was pretty disappointing. The paint on the toy started coming off super easily with just a wipe down using water and a paper towel. I was worried about the safety of the paint, so I contacted their customer service. They asked for some photos, but then never got back to me. The return process was a pain too - I had to mail the toy back to their warehouse and include a "return number" on a piece of paper. All in all, it was a frustrating experience and the product quality was definitely not up to par.
Excellent products for grandchildren
I had the best time with this company. The stuff I bought for my grandkids were top-notch and totally worth it. Any issues I had were taken care of quickly by their customer service crew. I would totally suggest this company for awesome gifts for grandkids.
Durable and Creative Toys
These toys are awesome, eh! I've bought lots of Melissa and Doug stuff for my grandkids, and they always love them. The quality is so good and they really spark their imagination during playtime. These toys are tough too, they can last through hours of play. The grandkids adore them, and I'm happy they're having fun while learning.
Wooden toys for son's first birthday
I am so frustrated with the customer service I got when I tried to return some items. I bought two wooden toys for my son's first birthday, but then he got the same ones as a gift from someone else. When I tried to return them, I had to go through this whole process with an authorization number and had to pay for the return shipping, which was a big chunk of what I paid for the toys in the first place. I sent them back over a month ago, but I haven't heard anything about whether they got the return or when I can expect my money back. I had to contact customer service multiple times, but all I got was vague answers that didn't help at all. It's been super frustrating and makes me wish I had just kept the extra toys and given them away.
Fishing game purchase for Christmas
The fishing game we bought for our daughter at Christmas was kind of disappointing. The actual product looked nothing like the picture and ad. The string was too short, even our two-year-old couldn't play comfortably with it, even though the kids in the ad looked much older. Also, the spinning wheel had an extra number that wasn't advertised, so they must have changed the design without updating their ads. We didn't get what we expected, and it wasn't for the better. I tried emailing them to talk about these issues, but got no response, which really sucked. The fact that they don't communicate well or listen to customer feedback is a big problem for this brand.
High-quality toys, exceptional customer service
This store is amazing for buying toys! The staff are so friendly and really know their stuff, they helped me choose the perfect toy. And let me tell you, the toys here are really great! They're really fun and creative, definitely worth checking out if you want something special.
Wooden Toy Building Set
I bought a wooden toy building set from this company and was pretty bummed when a piece went missing. I reached out to customer service to try and get a replacement, but their response was kind of vague and not very helpful. Other toy companies I've ordered from in the past have been a lot more understanding and willing to help out.
About Melissa and Doug
Melissa & Doug, LLC is an American manufacturer and purveyor of children's toys that prioritise creativity and learning through play. Founded in 1988 by Melissa and Doug Bernstein in their basement, the company has grown significantly over the years. Their product line includes a wide range of items such as wooden puzzles, arts & crafts products, plush toys, and educational toys designed to engage children in imaginative play. The brand emphasizes high-quality, durable materials and classic designs, aiming to provide children with enriching, enjoyable, and meaningful play experiences. Melissa & Doug is committed to the principle that play is a vital component of children's development, advocating for free, unstructured playtime to ignite imagination and wonder.
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Contact Information
Categories Melissa and Doug
Online shopping | Children & Baby
Page Statistics
Seite online seit: November 12, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
Wooden Toy Building Set
I bought a wooden toy building set from this company and was pretty bummed when a piece went missing. I reached out to customer service to try and get a replacement, but their r... Read onBy: Diamond