Matalan

Matalan - Reviews and experiences

Average rating
8.2 /10
Based on 19 reviews
Nov 2023-May 2024
Star distribution
56x
45x
35x
23x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (19)

Clothing items

Returns & Refunds

I just bought some clothes online and when they finally arrived, I was pretty bummed out by the quality. So, I made the decision to return them, and was pretty shocked to find out that I had to fork out for the return shipping. It just didn't seem right, especially since I live far from any stores. At the end of it all, I was left out of money and with nothing to show for it.

Click & collect convenience

Returns & Refunds

I just wanted to share my recent experience with the click & collect option, and I must say it was awesome. I was able to try on my items in store when I picked them up, which was super handy. But what really blew me away was how easy the return process was - if something didn't fit or look right, I could just bring it back to the till and get my refund back on my credit card in just a few days. Most places take forever to give you your money back, so this was a pleasant surprise. Overall, I was really impressed with how smooth and efficient the click & collect service was at this store.

Clothing items for holidays

Returns & Refunds

Recently I bought some clothes for my upcoming vacation and had a really good shopping experience. It was easy to order and my stuff came quickly. The quality was actually really good for the price I paid. I did order a bigger size than usual but when I tried them on, I found out my regular size would have been just right. I sent back the bigger sizes without any problems and got my refund quickly. Since then, I've bought more stuff for my trip and have been really happy with everything I got.

Online dress purchase

Returns & Refunds

I recently bought a dress online and it went pretty well. Ordering was easy and I liked getting updates on my order so I could follow along. The dress I got was nice, but it didn't fit me like I wanted. Luckily, returning it was super easy because there was a store nearby. I took it back to the store and quickly got a refund by email. The return was smooth and fast, which I really liked. Overall, my whole experience with buying and returning the dress was really good.

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About Matalan

Matalan is a British fashion and homeware retailer established by John Hargreaves in 1985. The company offers a wide range of clothing for men, women, and children, as well as a variety of home goods, aiming to provide high-value products at budget-friendly prices. Matalan operates both physical stores across the United Kingdom and an online shopping platform, catering to a broad consumer base by combining quality and affordability. Over the years, Matalan has expanded its reach and remains a popular choice for families looking for fashion and homeware solutions.

Contact Information

Perimeter Road, Knowsley Industrial Park,

L33 7SZ LIVERPOOL

United Kingdom

☎ 0333 0044444

🌐 matalan.co.uk

Last update: November 29, 2024

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