JR Cigars - Reviews and experiences

I recently bought some stuff from JR Cigars and was kinda bummed to see that the 5 ct Infused gift set that was supposed to come with certain orders wasn't in my package. I got an email from them last week about this special deal, so I was expecting to get the gift set with my order. When I got in touch with customer service, they told me they might have run out of the gift sets, saying they were only available while supplies lasted. I was surprised by this and mentioned that they should have told me earlier so I could have thought about my purchase. Overall, I felt like the customer service was lacking in paying attention and keeping me informed.

I've been a customer of JR Cigars for a while now, and I've noticed a change in how they operate. It used to be all about us, the customers, but now it feels like it's just about making money. I've had situations where employees can't tell us about any deals, so we have to find out on our own. And I recently found out that memberships aren't being renewed, likely to make more money. This shift in focus has made me feel like they don't value me as a customer anymore.

The website had a special offer on a cigar I liked, so I ordered right away. But when it arrived, the deal was gone. Customer service said they ran out of supplies. I was annoyed because I ordered right away, so why advertise it if you don't have enough? I used to think the company was good, especially with customer service, but now it's disappointing. I've had a better time with Mike's Cigars, so I'll be going to them in the future.