HPFY Reviews
Reviews (19)
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Compression Stockings
I just bought a pair of compression stockings from HPFY and I'm really happy with how everything went. They sent me the exact product I needed, just like my healthcare provider suggested. I've tried other brands before for my husband, but this one is definitely top-notch in terms of how well it works and the quality. Ordering was a breeze, the service was great, the pricing was fair, and the delivery was super quick. I would totally recommend HPFY for all your medical supply needs.
Pain relief gel
I am super happy with the pain relief gel I bought. It's been amazing for my chronic pain and I really think it's great. The product is top quality and I am so impressed with how well it works. Ordering was easy peasy and my package arrived quickly. I'll definitely be coming back for more pain relief in the future.
My squishy stress balls
Oh man, I got these squishy stress balls and they arrived super quick, it was awesome! They were exactly what I was looking for, just like they said on the website. I'm really happy with my purchase and I'd definitely recommend them to my friends!
Walker with arm extension
After my recent surgery, I needed a walker with an arm extension to help me during my rehabilitation. I found the perfect one on this website at a much lower price than what I was originally quoted at the hospital. I was hesitant to spend more money after already investing in other expensive rehabilitation equipment, but the sale price on this site made it much more affordable for me. I decided to go for expedited shipping, even though I was not expecting it to arrive so soon. To my surprise, the walker with the arm extension was delivered on the same day I returned home from the hospital. I cannot express how grateful I am for the quick delivery and excellent customer service I received.
Bought some stuff
So, like, I ordered some stuff back in February, eh? But, like, I still haven't gotten it. They gave me this tracking number, right? But every time I try to call customer service, nobody picks up. It's, like, so annoying, you know?
Waiting for product
I recently bought something from this company and I've been waiting for my order for three months now with no updates on when it will arrive. They kept promising they would deliver but so far, nothing. I'm really disappointed with this lack of service and I really don't think anyone should buy from them.
Adult diapers purchase
I've been coming back to this place quite a bit, mostly for adult diapers. My past experiences have been okay, but the real deal is how a company handles things when there's an issue. Recently, I ran into a problem with a product and reached out to them for help. Even after sending multiple emails and proof of the issue, all I got in return were empty promises and excuses. It's been three weeks since I first complained, and they haven't done anything about it. When I called, the reps were nice but didn't really do much to help, just kept giving me the same old responses. If you ever have an issue with your order, don't bank on this company for support. Skip the hassle and talk to your credit card company instead. Oh, and on top of all that, they only post positive reviews on their site, not the negative ones. It's frustrating and shows they're not being upfront. Always check Trust Pilot for honest reviews before buying here.
Expedited shipping
I recently made a purchase and paid extra for speedy shipping, thinking I'd get my item quickly. But, turns out it's out of stock and I can't get my money back right away. It's pretty annoying and now I'm questioning if this company is even reliable. I really hope they can sort this out ASAP and make things right.
Reading Glasses
I just bought a pair of reading glasses from this site, and I gotta say, I'm really happy with the quality and selection they have. The anti-glare on the lenses is amazing, and the frames are strong but not heavy. I've been using them for a few weeks and they've made a big difference in how I read.
Still waiting for 2 items
Oh my goodness, I'm honestly so irritated at the moment! I ordered two things and seriously, they still haven't shown up. Ugh, I'm really let down with how this whole thing has been handled. Like, seriously, where are my items? I just want to finally have my stuff in my hands!
Unable to cancel order
I found the customer service pretty nice, but they gave me wrong info about when my order would arrive. Even after I tried to cancel and went to a different company, the order still showed up, so now I gotta deal with returning it and paying restocking fees. Ugh, definitely not buying from here again.
damaged shipment and incorrect items
My recent experience with that company was super disappointing. The package I got was all torn up from UPS, and they put the wrong stuff in my mailer with the packing slip. When I talked to customer service at HPFY, they weren't much help and just kept asking for a pic of the right packing slip, which I never got. I tried a bunch of times to fix things, but they kept stalling and didn't offer to send me the right product or give me my money back. And to top it off, the other thing I ordered still hasn't even been shipped. I definitely won't be using this company again.
Splint order, face cream for redness, expedited shipping
HPFY is the absolute worst, eh? Their website makes it look like they've got only top-notch reviews, but my experience was a total disaster. They managed to mess up my order not once, but twice! First off, they sent it to the wrong address and didn't even wanna give me a refund. Then, on top of that, they sent me some splints that they don't even make anymore and a face cream that didn't do a darn thing. And the cherry on top? They didn't even bother to reply to any of my emails asking for a refund on the rush shipping I paid for! How is that good service, eh? They couldn't care less about us customers!
Catheters purchase
I tried to buy catheters online recently, eh, but I was bummed out to see that a prescription was needed! Even though my state doesn't make it mandatory, it made the whole thing frustrating and annoying. On top of that, now I'm getting spam emails, which is just a big letdown, you know?
Incomplete order
My order came missing some stuff which was annoying. But I called customer service and the person I talked to was super helpful and got everything sorted out quickly. They sent the rest of my order right away and I got it in two days. I was happy with the service and how fast they fixed the problem. The price of the product was good too, so I got good value for my money.
Compression socks
The online order form for the compression socks I bought was acting up, so I had to give customer service a ring to get my order in. I was pretty bummed about having to pay an extra $6.99 for delivery and waiting 24-28 days for it to arrive. After dealing with all that, I shot off a bunch of emails to let them know how disappointed I was, but didn't hear back from anyone. It's clear that this company doesn't really care about its customers. Even after trying to get in touch with Marina Girard, the Director of Customer Services, and the CEO, my concerns were never fully addressed.
Easy ordering and prompt delivery
I'm really happy with how easy it was to order and get my hands on the product quickly. The website was so easy to use, and I had no trouble finding what I needed. Checking out was a breeze, and my order arrived much quicker than I thought it would. I was pleasantly surprised! All in all, I'm super pleased with my whole experience.
Sample pack order
I ordered a sample pack from this company, and oh man, it's been a real nightmare. I've been told three times that my order was sent to the warehouse or that management knows about it, but still no sign of it. It's honestly been the worst dealing with a health company, so I suggest you save your money and find another place to shop.
Drive Suction Cup Grab Bar and FLA Orthopedics Posture Control Shoulder Brace
I just bought a Drive 12 inch Suction Cup Grab Bar and FLA Orthopedics Posture Control Shoulder Brace from HPFY. It didn't turn out too great though, since I got charged but my order wasn't processed. I tried reaching out through email and text a few times but didn't get any replies. I even attempted to call internationally from the UK, only to be directed to a voicemail saying they were on vacation. I wouldn't suggest buying from this company because of their poor customer service and communication.
