H. Kohler

I used this platform to find a short-term rental recently and I was pretty happy with how it all went down. The website was easy to use and I found a couple options that fit what I was looking for. Booking was simple enough and I liked that there were a lot of different places to choose from. However, I did have a few problems communicating with the owner, which was a bit annoying. Even with that, my stay was good and gave me the comfort and convenience I was after during my time there.

The online order form for the compression socks I bought was acting up, so I had to give customer service a ring to get my order in. I was pretty bummed about having to pay an extra $6.99 for delivery and waiting 24-28 days for it to arrive. After dealing with all that, I shot off a bunch of emails to let them know how disappointed I was, but didn't hear back from anyone. It's clear that this company doesn't really care about its customers. Even after trying to get in touch with Marina Girard, the Director of Customer Services, and the CEO, my concerns were never fully addressed.