Hello Molly reviews

Saw a friend wearing one at brunch and almost didn't order — I was worried about returns and the store credit issue. Ended up returning two dresses, credit glitch at checkout, but Tanya fixed it fast, so I'm relieved.

Took the dress home, my kid tried it and said "meh" — the fabric felt strange and the fit was odd, so I returned it. Nina kept checking in, handled the refund properly, which was a nice surprise.

I ordered a dress for weekend brunch, it turned out wrong size and weird fabric. I was actually relieved when Winnie handled the refund — quick, polite and she checked back. That’s the moment I felt they cared, honest surprise.

So, funny story — I ordered for a friend, not me. Customer service sorted a mix-up fast, which I appreciated. The dress itself looked and felt way nicer than the pics; light, soft, good drape. I’ll keep shopping here — pleasantly surprised and grateful it went smoothly. Not perfect, but close to really ideal.

I almost skipped this — a friend showed me the pic. I was worried it’d be cheap, but it looks fine in person. Fit was a bit off and returns weren’t smooth, but glad I tried it.

impressively calm and efficient. Small hiccup turned smooth; I appreciated the clear follow-up, felt like they cared.

package arrived on time, tracking was accurate, nicely wrapped (small crease but no big deal). Customer service turned a frustrating situation into something surprisingly easy. Still a bit skeptical at first, but pretty pleased now.

Thirty minutes before the party I was stressing whether my return had cleared — crazy week, work and errands — and I wasn't sure I'd get a replacement. Lisa from customer service walked me through ordering a different dress and promised she'd refund me once the credit came through. It took a bit and there was some back-and-forth, but the dress arrived on time and the store credit showed up the next day, which was a nice surprise.

I was scrambling for a dress for my daughter's graduation and, surprise, I didn't check the size — it wouldn't zip. Returning wasn't something I wanted to deal with, but the return via Happy Returns gave instant store credit and that made life easier. There was a bump using the credit online, but customer service (Tanya) replied quickly and sorted it out. Delivery was on time and items generally fit better after exchanging. Not perfect — small hiccups — but solid overall for teen clothes.

it started to give right after I sat down, teeth misaligned or whatever, and my friends had to help me hold it together a few times. That was awkward, sure, but it wasn’t a total disaster. What surprised me is how the dress still looked great in photos and lasted through dancing once we improvised a quick fix. For day-to-day I’d wear something like this for a special night out or a formal where you want to look pulled together but don’t wanna spend a fortune. Quality feels mixed — nice fabric feel but the hardware could be better — so I’m a bit cautious about washing and future wears. Overall I left the night smiling, a little embarrassed at moments, yet happy with how it photographed and how people reacted. If they fix the zipper issue this would be a solid pick.

glad they sorted my refund, even though I was sceptical. I first saw Hello Molly on Instagram years ago and bought a dress that didn’t fit — figured I’d get store credit like usual, but Marissa in customer support arranged a full refund after I explained the sizing problem. It wasn’t instant, there were a few emails back and forth, but the process ended up being straightforward and polite. Honestly, the fit issue annoyed me at first and I still think sizing could be clearer, but the service turned my mood around. I even told a friend about it afterwards — worth mentioning.

I had such a great experience with the customer service rep, Tanya. Even though my return was late, she was so understanding and really went out of her way to help me. I was so thankful for her assistance, it made me feel even better about the brand. Plus, the Hello Molly clothes are so pretty and well-made. I'll for sure be coming back as a customer because of the amazing service I got.

I was so bummed out about my time at that store. I brought something back but instead of getting my money back, they gave me credit for their store. That's not what I wanted at all, I don't need store credit. I tried to get in touch with customer service a bunch of times but I never heard back. It's annoying to be kept in the dark like this.

I was so happy with the customer service at this online store, eh. Bianca was super helpful and quick to help me with my return question. Even with a lot of people needing help, she got back to me right away and we figured it out together. I totally recommend this store to all my European friends, and make sure to check out the return policy, eh.

Hey everyone, I just wanted to share my recent shopping experience. So I made a bit of a goof and accidentally placed a big order, but don't worry, the customer service team was super helpful and got me sorted out in no time. They really knew their stuff and helped me all the way through, making sure I got everything I needed. I was really impressed with how professional and efficient they were in fixing my problem.

Oh, and by the way, the dress I got was absolutely gorgeous and really well-made. But just a heads up for anyone else shopping there - make sure to read and understand the return policy so you don't run into any issues if you need to return or exchange something. Better to be safe than sorry, right?

I just bought a really pretty dress for my daughter from this company. The dress was super cute and made with really good quality materials, just like it showed in the picture. But we ended up getting the wrong size by mistake. Luckily, the company's website had really clear instructions on how to send things back. I reached out to customer service and got a quick response from a lady named Nina. She was so helpful and fixed the problem with the return right away, which I had missed. Nina's customer service was amazing and totally went above and beyond what I expected. I definitely recommend this company for their awesome customer service.

I just wanted to say that I had such an awesome experience with the customer service team. They were super helpful and really paid attention to making sure all my needs were taken care of. The clothes I ordered were exactly what I expected from the website and the quality was amazing. I was so impressed with the little details and how well the garments were made. I will definitely be coming back as a customer because of the great service and top-notch products.

I had to take back some clothes because they didn't fit right, and Heidi was so helpful with everything. It was great to have someone who was so willing to assist me and make the return super easy. Thanks a bunch, Heidi!

I bought some clothes on this site not too long ago, but ran into a problem when I was trying to pay. It ended up charging me twice on two different payment apps for the same order. I got in touch with customer service for help, and Gwen was super helpful in sorting things out with the payment provider. It took a couple of weeks of emailing back and forth, but we finally got it all sorted. Even though I had to send back the dresses I bought because they didn't fit right, I was really impressed with the help I got from Gwen. She went above and beyond to help me out, and I really appreciate it.

I bought a dress not long ago, and I was so happy with how I was treated. Lisa was the customer service person I dealt with, and she was super helpful and nice. The dress I got matched the description perfectly, and I loved how it looked and the quality of it. We had a little trouble connecting at first because of the time zone difference, but we got it all sorted out quickly. In the end, I had a really good experience with my purchase.