Hello Molly reviews

Wasn't sure at first — thought earbuds would be another impulse buy, fit weird, sound flat. I asked support a few questions, they replied like actual humans and even suggested a return window, so I took the plunge. Now I use them every morning on the commuter train and while walking the dog; sound's good, battery dips quicker than I'd like sometimes but fine for a day. Not perfect, but worth it, and the help made the difference.

I knew I was satisfied when Steph confirmed the refund and sent the label — relieved, not like other stores' slow returns.

Winnie fixed setup; speaker feels solid — use it every morning, no fuss.

I wasn't sure buying at first, total stress, but Bianca walked me through options fast — chilled me out. Would recommend, staff were solid.

the rep sorted my refund — explained the policy clearly, so I could keep using the kettle daily

ask for her if you can.

I saw this on a friend's post and told a pal. I forgot to use store credit and asked for a refund; they refunded me right away. Delivery was on time and customer service was nice.

I almost didn’t buy them — the sizing online made me nervous. A friend first showed me on Instagram. They didn’t flatter me, so I returned them, yet Tanya handled the return and I’d try again.

Saw a friend wearing one at brunch and almost didn't order — I was worried about returns and the store credit issue. Ended up returning two dresses, credit glitch at checkout, but Tanya fixed it fast, so I'm relieved.

Took the dress home, my kid tried it and said "meh" — the fabric felt strange and the fit was odd, so I returned it. Nina kept checking in, handled the refund properly, which was a nice surprise.

I ordered a dress for weekend brunch, it turned out wrong size and weird fabric. I was actually relieved when Winnie handled the refund — quick, polite and she checked back. That’s the moment I felt they cared, honest surprise.

So, funny story — I ordered for a friend, not me. Customer service sorted a mix-up fast, which I appreciated. The dress itself looked and felt way nicer than the pics; light, soft, good drape. I’ll keep shopping here — pleasantly surprised and grateful it went smoothly. Not perfect, but close to really ideal.

I almost skipped this — a friend showed me the pic. I was worried it’d be cheap, but it looks fine in person. Fit was a bit off and returns weren’t smooth, but glad I tried it.

impressively calm and efficient. Small hiccup turned smooth; I appreciated the clear follow-up, felt like they cared.

package arrived on time, tracking was accurate, nicely wrapped (small crease but no big deal). Customer service turned a frustrating situation into something surprisingly easy. Still a bit skeptical at first, but pretty pleased now.

Thirty minutes before the party I was stressing whether my return had cleared — crazy week, work and errands — and I wasn't sure I'd get a replacement. Lisa from customer service walked me through ordering a different dress and promised she'd refund me once the credit came through. It took a bit and there was some back-and-forth, but the dress arrived on time and the store credit showed up the next day, which was a nice surprise.

I was scrambling for a dress for my daughter's graduation and, surprise, I didn't check the size — it wouldn't zip. Returning wasn't something I wanted to deal with, but the return via Happy Returns gave instant store credit and that made life easier. There was a bump using the credit online, but customer service (Tanya) replied quickly and sorted it out. Delivery was on time and items generally fit better after exchanging. Not perfect — small hiccups — but solid overall for teen clothes.

it started to give right after I sat down, teeth misaligned or whatever, and my friends had to help me hold it together a few times. That was awkward, sure, but it wasn’t a total disaster. What surprised me is how the dress still looked great in photos and lasted through dancing once we improvised a quick fix. For day-to-day I’d wear something like this for a special night out or a formal where you want to look pulled together but don’t wanna spend a fortune. Quality feels mixed — nice fabric feel but the hardware could be better — so I’m a bit cautious about washing and future wears. Overall I left the night smiling, a little embarrassed at moments, yet happy with how it photographed and how people reacted. If they fix the zipper issue this would be a solid pick.

glad they sorted my refund, even though I was sceptical. I first saw Hello Molly on Instagram years ago and bought a dress that didn’t fit — figured I’d get store credit like usual, but Marissa in customer support arranged a full refund after I explained the sizing problem. It wasn’t instant, there were a few emails back and forth, but the process ended up being straightforward and polite. Honestly, the fit issue annoyed me at first and I still think sizing could be clearer, but the service turned my mood around. I even told a friend about it afterwards — worth mentioning.

I had such a great experience with the customer service rep, Tanya. Even though my return was late, she was so understanding and really went out of her way to help me. I was so thankful for her assistance, it made me feel even better about the brand. Plus, the Hello Molly clothes are so pretty and well-made. I'll for sure be coming back as a customer because of the amazing service I got.