Hello Molly - Overall Rating based on 25 reviews
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Return assistance, exceptional customer service
I had such a great experience with the customer service rep, Tanya. Even though my return was late, she was so understanding and really went out of her way to help me. I was so thankful for her assistance, it made me feel even better about the brand. Plus, the Hello Molly clothes are so pretty and well-made. I'll for sure be coming back as a customer because of the amazing service I got.
Store credit instead of refund
I was so bummed out about my time at that store. I brought something back but instead of getting my money back, they gave me credit for their store. That's not what I wanted at all, I don't need store credit. I tried to get in touch with customer service a bunch of times but I never heard back. It's annoying to be kept in the dark like this.
Black dress purchase
I was so happy with the customer service at this online store, eh. Bianca was super helpful and quick to help me with my return question. Even with a lot of people needing help, she got back to me right away and we figured it out together. I totally recommend this store to all my European friends, and make sure to check out the return policy, eh.
Large order, customer service experience, returns policy
Hey everyone, I just wanted to share my recent shopping experience. So I made a bit of a goof and accidentally placed a big order, but don't worry, the customer service team was super helpful and got me sorted out in no time. They really knew their stuff and helped me all the way through, making sure I got everything I needed. I was really impressed with how professional and efficient they were in fixing my problem.
Oh, and by the way, the dress I got was absolutely gorgeous and really well-made. But just a heads up for anyone else shopping there - make sure to read and understand the return policy so you don't run into any issues if you need to return or exchange something. Better to be safe than sorry, right?Pretty dress, good quality, excellent customer service
I just bought a really pretty dress for my daughter from this company. The dress was super cute and made with really good quality materials, just like it showed in the picture. But we ended up getting the wrong size by mistake. Luckily, the company's website had really clear instructions on how to send things back. I reached out to customer service and got a quick response from a lady named Nina. She was so helpful and fixed the problem with the return right away, which I had missed. Nina's customer service was amazing and totally went above and beyond what I expected. I definitely recommend this company for their awesome customer service.
Great customer service and high-quality clothing
I just wanted to say that I had such an awesome experience with the customer service team. They were super helpful and really paid attention to making sure all my needs were taken care of. The clothes I ordered were exactly what I expected from the website and the quality was amazing. I was so impressed with the little details and how well the garments were made. I will definitely be coming back as a customer because of the great service and top-notch products.
Returns support
I had to take back some clothes because they didn't fit right, and Heidi was so helpful with everything. It was great to have someone who was so willing to assist me and make the return super easy. Thanks a bunch, Heidi!
Recent clothing purchase
I bought some clothes on this site not too long ago, but ran into a problem when I was trying to pay. It ended up charging me twice on two different payment apps for the same order. I got in touch with customer service for help, and Gwen was super helpful in sorting things out with the payment provider. It took a couple of weeks of emailing back and forth, but we finally got it all sorted. Even though I had to send back the dresses I bought because they didn't fit right, I was really impressed with the help I got from Gwen. She went above and beyond to help me out, and I really appreciate it.
Recent dress purchase
I bought a dress not long ago, and I was so happy with how I was treated. Lisa was the customer service person I dealt with, and she was super helpful and nice. The dress I got matched the description perfectly, and I loved how it looked and the quality of it. We had a little trouble connecting at first because of the time zone difference, but we got it all sorted out quickly. In the end, I had a really good experience with my purchase.
Great service, lots of choices, awesome quality.
My experience with the company was pretty good overall. Even though my first order didn't fit and the second was faulty, the customer service was really great. Bianca, the representative I dealt with, was nice, quick to respond, and helped me out a lot in fixing the issues I had.
Dress didn't fit
Marissa was awesome to deal with. She helped me find my order, gave me info on how to return the dress that didn't fit, and always replied quickly and nicely. I really appreciate all her help and communication throughout the whole process.
My clothes
Oh my gosh, the staff at that store is so friendly! They helped me return my clothes really quickly and made it super easy. I also got to have a nice chat with Lisa and Gwen, they were really great!
Super cute dress
Oh wow, I found the most beautiful dress and it fit me like a glove! I felt like a queen when I wore it. The customer service was fantastic too, the person I spoke with was so friendly and really helpful. I'm definitely going to be recommending this place to all my friends!
Recent clothing purchase
I recently bought some clothes from this company and I just wanted to tell you about my experience. I got a few things, but had to send a couple back because they didn't fit right. It was a bummer to see how much they took out of my refund for the return fee. I do like being able to try things on at home before I make a decision, but the cost of sending stuff back was pretty high, almost three times what I paid for delivery. But one of the dresses I kept was really nice and fit perfectly, so that was a silver lining. I haven't had any problems with customer service yet, they've been quick to answer my questions. I'm hoping the return process goes smoothly now that we got past the first bumps.
black floral dress
My experience with this company was actually pretty good, eh? The order process went smoothly and they shipped my order surprisingly fast, eh. However, I was a bit disappointed that they didn't offer free returns, which would have made it even better, eh. But on the bright side, the customer service was top-notch. Gwen was amazing, she was so friendly and helpful in addressing all my concerns and finding solutions that worked for me, eh. I really appreciate it when companies go the extra mile to make their customers feel important, and Gwen definitely did that, eh. Overall, I was happy with my purchase and the service I received, eh.
So many pretty dresses
I bought a really nice dress for this fancy party, but it ended up being too big for me. When I went back to return it, the people there were super nice and helped me out, even though I only could get store credit. I would definitely recommend this place to my friends for sure.
Dress order issue
I just ordered three dresses in extra small from this company, but they didn't fit right. So I had to return all of them and ask for size small replacements. Plus, one of the dresses had a stuck zipper, which was pretty disappointing. But, I gotta give a shoutout to Tanya, the customer service rep, she was super nice and helped me sort everything out quickly.
Dress
I bought a couple of dresses from this store, but one was faulty and the other didn't fit right. I was bummed when I found out they only do store credit refunds. After a back and forth with customer service and even threatening legal action, I finally got a full refund back on my card.
Dress purchase
I just bought this super cute dress that I thought was really nice and good quality. Turns out, it didn't fit me properly. So I reached out to customer service to see what I could do, and let me tell you, they were amazing! Heidi, in particular, went out of her way to help me and make sure I was happy. I would definitely suggest this company to anyone looking for fantastic customer service.
Dresses for wedding
I got six really nice dresses for my cousin's wedding and they were amazing! I loved almost every single one and they fit me just right. Normally when I buy things online, they don't work out well, but these dresses were perfect. I had to send back four of them because my mom told me to only keep two, but Gwen made the return process so easy and she was really friendly. Big thanks to Gwen!
Review with most votes
Exceptional Customer Service
Tanya was so helpful and really flexible, I really appreciated it. It was so nice of the company to make a special accommodation for me as a new customer, you don't see tha... Read onBy: Rowe