Gearbest - Reviews and experiences

I splurged on a fancy robot vacuum from this site, thinking it would be top-notch. But after only a year, it started acting up. I reached out to the company's customer service, and they said it was a faulty product and should be fixed by the seller under warranty. However, the site completely blew off my complaints. My 500 euro vacuum only lasted nine months before conking out, and I couldn't even use my rights as a consumer. I scoured Italy for months trying to find someone to fix it, but no luck, not even for a brand like Roborock. This feels like a total scam, and I might have to take legal action. It's not just an inconvenience, it's straight-up wrong.

So like, get this - I ordered two things back in April and can you believe it? They never even bothered sending them! What a brilliant idea, right? Now it's like months later, and I'm still waiting for my refunds. The website was acting up for a whole day, probably a sign of things to come. But whatever, at least I eventually got my money back. Big whoop!

I bought some stuff online but it never showed up. Instead of getting my money back, they sent me two vouchers worth the same amount. Problem is, I can't use them coz I can't get in touch with the website anymore. I tried to reach out for help but all I got was a robot reply. Now I'm out 38.95€ and can't get it back.

Hello, I just wanted to let you know about my recent order of two tablets from your platform. Unfortunately, things didn't go as planned and it was a pretty disappointing experience. Despite the assurances I received from your support team, the tablets never showed up and I never got my refund for the failed delivery. This whole situation has left me feeling really let down. I was expecting a better time, especially based on good reviews from others, but it just didn't turn out that way.