Gearbest

Gearbest - Reviews and experiences

Average rating
5.2 /10
Based on 20 reviews
Oct 2023-Mar 2024
Star distribution
50
41x
37x
210x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (20)

Drones purchase

Delivery

So, I bought a couple of drones from this website not too long ago. But honestly, it's been a bit of a headache. I ordered them at different times, and while one was paid for and all good, the money for that one just vanished into thin air. On top of that, the second drone never showed up, and I've tried to contact them through email with no luck. So now I'm out 400 bucks and honestly, pretty annoyed about the whole thing.

I ordered a tablet

Delivery

OMG, eh! So I ordered a tablet on 06/06/2021, and let me tell ya, it took forever to come. I was freaking out because when I checked the website, it hadn't even been packed yet. I reached out to the seller and they said it was all because of COVID-19 messing with overseas shipping. Like, why didn't they mention that before I placed my order, ya know? Anyway, my tablet finally showed up on 15/07/2021 and I'm absolutely loving it, eh! The packaging was top-notch and it arrived in one piece. Now I'm thinking of ordering another one for my hubby as a surprise. Thanks a bunch, GearBest!

Expensive drone purchase

Delivery

I bought this really expensive drone for 300 bucks, had to wait like two and a half weeks for it to get here, but it finally arrived with no problems. And you know what? It's been working like a charm for the last three years.

Kitchen appliances mix-up

Delivery

I ordered two faucets, eh, but when the parcel arrived, it turned out to be a juicer instead, ya know? I told the courier I didn't want it and left it with them on the spot. Good thing I checked right away, eh! All this mix-up caused me grief and wasted a bunch of my time trying to sort it out, ya know what I mean?

Phone never came

Delivery

I ordered a phone, eh, but it never showed up. I was really looking forward to it, but now I'm just feeling down because I got ripped off. I should've checked out the reviews before making a purchase from this store, eh.

Drone ordered in January

Delivery

I'm totally grossed out with this company. I ordered a drone back in January and now it's March, but still no drone in sight. I've been asking for updates on my order, but I'm not getting any answers. Feels like they just took my money and ran. I hope they use that cash to buy some ethics.

Multiple orders over time

Delivery

Over the years, I've placed quite a few orders with this company. It's a pretty good online platform with a lot of products to choose from. But one thing to keep in mind is that the shipping can take a while. For example, I had to wait two weeks for my stuff to show up, so if you need something fast, that might be a problem. One time, I had to wait a few months for a pre-ordered phone, the Elephone A4 Pro. They said sorry for the delay, and eventually, the phone came. I also had a couple of items that didn't work right, like the Amigo vape and the purple Invader 2/3. They gave me my money back right away for those. But when I got another Invader 2/3 in silver, it worked fine. The other phones I got, like the Uhans I8 Pro and a cheap red one, were all good after a few weeks. In general, I had a pretty good experience with this company, even with a few issues here and there.

Unfulfilled Order

Delivery

Sorry, but my experience with this company has been pretty disappointing. I ordered something and it never showed up. I've tried reaching out to customer service multiple times, but no luck resolving the problem. It's really disheartening to feel like I've been scammed by a company that should be reliable. I would recommend others to stay away and not get caught up in the same situation.

Delayed Order

Delivery

As a customer of Gearbest, I've been waiting for my order for quite a while now. I made the purchase on January 1st, and it's already May 7th, and still no sign of my items. I tried contacting customer service to see what's up and even asked for a refund, but all I got were empty promises and more waiting. I was really let down by the lack of communication and transparency from Gearbest, and it's left me feeling really frustrated and disappointed with the whole situation.

Tech gadgets

Delivery

As someone who's been shopping at Gearbest for a while now, I've seen a lot of ups and downs with their service. It seems like their prices are pretty good because they buy stuff in bulk straight from the manufacturers. But that also means you might have to wait a looong time for your orders to show up, like, sometimes more than six months. The return process and customer service are not great, to be honest. I always tell people to go for a refund instead of store credit because waiting half a year for your stuff is just not cool.

Battery order never received

Delivery

I ordered batteries but they never showed up. I tried reaching out to the website a bunch of times, but they never got back to me. Not a peep from them at all. I'd suggest staying away from this site unless you want to get ripped off.

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About Gearbest

Gearbest is an online retail company founded in 2013, specializing in electronics and gadgets such as cell phones, drones, 3D printers, and smart home products. The company operates on a global scale, aiming to provide consumers with high-quality products at competitive prices. Gearbest is known for its extensive product selection and commitment to customer service, offering a range of shipping options to cater to the needs of customers worldwide. The company's business model focuses on direct-to-consumer sales, enabling it to maintain low prices by bypassing traditional retail markups. Over the years, Gearbest has grown to become a significant player in the online retail market for electronics and tech gadgets.

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🌐 gearbest.com

Last update: November 29, 2024

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