Fresh - Reviews and experiences

I’m done with this brand. I wanted to love a few items but the mix of dodgy ingredients and the way they handled my simple cancellation made it a hard no. I bought because my lips have been annoying for months — winter dry skin plus a tendency to flare up if I use the wrong stuff — and I was trying to switch to cleaner formulas after a couple of bad reactions last year. So I was actually paying attention to INCI lists, which is why this whole thing feels extra annoying.
I found their lip balms at a small storefront that usually stocks natural brands, and that’s why I trusted it enough to order a few other things from the site. Some things are legitimately nice — a couple of items felt almost excellent when I tried samples — but then I dug deeper and saw other products in the line packed with ingredients I didn’t expect in a “clean” offering. There are silicones, polymers, a heap of potential allergens and things flagged as endocrine disruptors. I even spotted BHT in two products, which really turned me off. To their credit, I didn’t see parabens or phenoxyethanol, so it’s not all bad, but still… not what I hoped.
The ordering and customer service side is what really sealed it. I placed my first and only order during the day and, a few minutes later, decided to cancel part of it. Can’t cancel directly on the site unless you create an account — which is weird and clunky — so I used their contact form. And of course I was left wondering if my message was ever sent, because those forms never confirm properly. Later that evening at 9:00 pm my package was dispatched, without any reply. Okay, if you get back to me before shipment, fine. But they waited until after it left, then replied saying “we see you received the order so it can’t be cancelled” — as if that was my fault. Their solution was to send it back at my expense. That’s not great when parcels can go missing or returning stuff costs more than it’s worth. It felt like they let it ship on purpose so cancellation would be pointless.
On the plus side, delivery from France was pretty quick, so no customs nightmare from the U.S., and several items were at 30% off which softened the blow. Still, some of the pricier creams on their site go for like €400, which makes you expect premium, thoughtful formulations — not hidden controversial ingredients. So yeah, mixed bag: a few lovely products, a handful I’ll toss, and a customer service approach that left me frustrated. I won’t be shopping here again; I’d rather buy from shops that actually answer before they ship or that are transparent about what’s in the jar.

Oh my goodness, I am just so impressed with Fresh! I recently took advantage of their special Christmas countdown deal and received 7 free samples which were all amazing. The gift wrap was absolutely beautiful and made my package feel even more special. The shipping and delivery were extremely quick, I got my items in no time at all. I am so pleased with everything, it feels like Christmas came early! I really wish I could give them 10 stars because they truly deserve it. Their products are fantastic too - I even received a free facial at their store and my skin was glowing afterwards. Everything is made from natural ingredients, it may be a bit pricey but definitely worth it, especially when you can get great deals like the Christmas countdown ones.

I always order my Christmas gifts from here because they have great free gift offers and they come really fast. My orders always arrive within 3 days, even during the busy holiday season. The products are awesome, especially the Lotus range.

I was really disappointed with my experience at Fresh as a customer. I ordered a gift for my fiancé and got someone else's order from a different location. The customer service was terrible - their 800 phone line was awful, either disconnecting the call or going nowhere. I tried reaching out through their website contact form, left two messages, but never got a response. It seems like once Fresh has your money, they don't care about fixing any problems or giving good customer service. This lack of care for customer satisfaction is just not okay.

Oh my goodness, I absolutely adore Fresh, like for real! I always grab the soy cleanser and the rose face cream. The cleanser is like a miracle, it easily removes all my makeup in one swipe. And the rose cream is super luxurious and thick, perfect for my nighttime skincare routine. The orders always arrive right on time and the free gifts are the cherry on top, I mean who doesn't love getting freebies?! I'm definitely going to be a loyal Fresh customer for life!

I ordered my stuff ages ago and it still hasn't been shipped! I even tried to get a refund but they said they shipped it after I canceled. What a joke! I sent them an email asking for a refund but they didn't even bother replying. Their customer service is terrible.

Hey, so I bought this Rose Hydrator toner, but you won't believe it, there was no cap included in the bottle! I tried calling customer service, but they never picked up. I also sent messages through their website, but still heard nothing back. Honestly, I'm done with them. I think I'll give other beauty brands a shot next time.

I recently ordered something online, and boy was it a disaster. They sent it to the wrong place, and instead of owning up to it, they blamed the delivery guy. When I contacted customer service, they said they could give me my money back or send me a new one. I chose to get a replacement, and they said it would come on a certain day, but it never did. I sent a bunch of emails and got no response, so I finally called customer service. The person I talked to was super rude, and then they just hung up on me. I've bought lots of stuff online, but I've never seen such terrible service. I'm definitely not ordering from them again.

So, like, I gotta say, ordering from this company has been a total letdown. Like, I placed my order and then nada, never got my package. According to UPS, my stuff got all messed up in transit and went back to where it came from. I've been trying to get my money back for two weeks now, but no luck. Ain't heard back from anyone, all my emails and messages just sitting there, and every time I call customer service it goes straight to voicemail. Just no response at all, you know?

I can't believe all those negative reviews, my experience was totally smooth from beginning to end! Didn't even have to talk to customer service, my order came quickly, well-wrapped, and in a fancy gift box with a note for my sister. She's thrilled with the products and her skin is glowing!

I received my order today, but they forgot one item that I really wanted! I tried emailing and messaging them on Instagram, but they never responded. It feels like they don't even care 💔 I just want my money back, but it's been so long and still no refund. I'm really disappointed because I used to love their stuff, but now I won't be ordering from them again 😠

I bought this lip balm and it was alright at first, but then I ended up not liking it. I wanted to return it, so I tried calling and emailing, but no one got back to me. It's frustrating! I wouldn't recommend buying from them!

I ordered some things online from this place because they had a really good deal. But then they said my stuff wouldn't arrive for another week! I was so annoyed! And when I messaged them, they just gave me a weak excuse. Like, sorry but not really. Ugh! I'm not buying from them again!

I got a product that I didn't even order, and I was so frustrated to find out that I have to pay to send it back. When I tried to call customer service, no one picked up. It made me feel like I got ripped off and let down.