Francesca's Reviews
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Waited 9 weeks for my order
Oh my gosh, I waited forever for my stuff and it still hasn't arrived. Seriously, where is my moneyyyy?!
Fave top ever
Oh my goodness, I just had to share with you about this top I found! It was seriously the cutest thing I've ever laid eyes on, and I just knew I had to have it. So I ordered it online, but man oh man did it take forever to arrive because they just couldn't get the shipping right! They were all confused about what happened and it ended up being delayed for weeks. Super frustrating, but hey, I finally got it and now I'm completely obsessed with it!
Sweater and leggings
The service was just terrible! I ordered online and never got my stuff. They asked for all my personal details but didn't give me anything about shipping! You gotta contact your bank to get your money back, these guys are total scammers!
My new sweater
This sweater is absolutely amazing! It's seriously the coziest thing ever and makes me feel like a total fashionista. I'm super excited to rock it at school and flaunt it to all my buddies. The fabric is so soft and the colours are just adorable. Plus, I even found a scrunchie that matches perfectly. I swear, I'm never gonna take it off!
Emporio Armani shoes
I ordered a pair of white Emporio Armani shoes online from this company, but it's been two months and I still haven't received them. They never reached out with any updates on my order and now I can't even access their website or store links. Definitely feels like a scam, so I'd recommend staying away from them.
Clothing items purchased
I gotta tell ya, I recently bought some clothes online and unfortunately, a few of them didn't fit right and didn't look as great in person as they did on the website. I tried to exchange them at the store, but the staff seemed confused about their return policy. They told me that they don't do returns for online purchases in-store anymore, and I'd have to send the items back through USPS and pay a $5 shipping fee. It was so frustrating and disappointing to deal with their inconsistent customer service policies. I've been shopping at this store for a long time, so I was expecting better from them.
No refund, bad customer service
OMG, eh? Like seriously, you shouldn't shop here!! The customer service is, like, the absolute worst, eh. They didn't even bother to respond to my emails or calls, and they wouldn't even give me a refund for something I never received. Honestly, don't bother wasting your time or money here, eh.
Clothing and accessories
I recently bought something from this company and let me tell you, I was really let down with the whole thing. Ordering was a total mess, there was no clear communication or updates at all. Customer service was basically non-existent, just boring repeated replies and promises about courier info that never came through. The prices didn't match up with the low quality of the items I got, which weren't great to begin with. The delivery was late and full of issues, just making the whole experience even more annoying.
Cute clothes
I went to this store in Paramus Park Mall in New Jersey, eh, and it was so cute, eh! They had really good sales and the clothes were all unique but still in style, eh. They also had jewelry and other cool stuff, eh. The employees were all super nice and helpful too, eh. If you order online, they'll even deliver your stuff to the store for you, eh. I especially loved their shoe collection, eh.
Trainers purchase
I can't believe I got fooled by these scammers! I bought a pair of sneakers from them at the end of April, thinking I scored a good deal. The site promised delivery in 10 days, so I waited patiently. First week of May rolls around, and still no shoes. I emailed them, and guess what they had the guts to say? They claimed it's not their problem anymore because the shoes were sent. Can you believe that? They just washed their hands of the whole thing and blamed the courier. It's been over a month now, and still no sign of my order. They're ghosting me, not replying to my emails. These scammers have some nerve, eh? Learn from my mistake, steer clear of their site. Don't fall for their tricks like I did!
Jewelry purchase, no confirmation email
So I bought some really nice jewelry online not too long ago, eh. But here's the thing, after I made my order and paid for it, I never got that confirmation email, you know? It's been like 10 days already and still no sign of my order. And then when I tried to track it using the order number, it turns out my purchase doesn't even show up in their system. It's frustrating, not having my jewelry or getting a refund. This whole thing has been a real bummer, bud. I wouldn't recommend buying from that online store, eh.
Dress and accessories
I bought a dress and some accessories not too long ago, but it was a huge bummer, eh. I waited a whole 2 months for my order to show up, even though I sent a bunch of emails asking about it. Finally, I threw in the towel and asked my bank for a refund. It's frustrating how unprofessional and bad at communicating this company is. They always point fingers at someone else, like the courier, for the delays. Clearly, they don't give a hoot about keeping their customers happy, eh.
Online order
I just made an online order with this store and honestly, it was a disaster. I couldn't track my package because their app was acting wonky. I waited for nearly a week without any news, so I had to reach out to customer service a bunch of times just to get some info on my order.
Online purchase disappointment
So, I ordered some stuff online, eh, and it's been over a month already, but I still haven't gotten my stuff. I've sent a bunch of emails asking where it is, but they won't tell me anything, you know? I spent $80 on this and now they're not even responding to me. Their emails are super rude, eh. I wish Facebook would do something about scammers like this, you feel me? I should have just gone to a real store instead of wasting my money online, eh.
Dress for special occasion
My recent experience ordering a dress for a special occasion from this online store has been really disappointing. I thought I checked the return policy carefully before buying, but turns out the stuff I got can't be refunded. That's just not cool. It makes me wonder if this store is even trustworthy. Waiting for my order has been stressful too, since I needed the dress for an event. And when I reached out to customer service, it was no better - long waits and unhelpful answers that didn't fix my issue. This whole thing has been so frustrating, I'm trying to sort it out with a dispute.
Dress purchase
I gotta clear things up here because it seems like there's some confusion between two different stores being reviewed. Just to be clear, there's a European Outlet and a Texas-based business, and I'm here to talk about the one from Texas. Those mixed up reviews are causing a bit of a mess, and Francesca's from Texas definitely doesn't deserve that. As a loyal customer in my 30s, I've been here many times and I love the cute and affordable clothing that doesn't just follow temporary trends. Yeah, sometimes the cashiers can come off a bit snooty, but come on, I'm not expecting top-notch service from teenagers at the mall making minimum wage. So let's set the record straight, Francesca's from Texas is the place to be. Please, let's stop mixing up these reviews, it's not fair to them.
Long refund process
I was just dealing with a store that took forever to give me my refund. I waited more than a month and nothing, so I emailed customer service but all I got was an automated response. I tried calling them, but all I got was some annoying hold music, no actual person. I started worrying because it seemed like they didn't have any customer service to help me out. It made me wonder if they even care about their customers. Finally, I found an email for a higher-up in the company who actually helped me out. But, this whole situation has made me second-guess ordering from them again.
Dress, earrings, and handbag
So, eh, I gotta say, my recent order was a total disaster. I waited a whole week for my stuff, but it never came. I tried reaching out to customer service over and over, but no one ever got back to me. I feel like I just wasted my money and got nothing in return. It's really frustrating and disappointing to have such a bad shopping experience, you know?
Overpriced online purchase
I just made a purchase online from a website that was supposed to have some great deals on fancy stuff. But guess what? After I paid up, my order didn't show up. Ya, turns out that website was a total scam and now I'm out of cash and no sweet stuff to show for it. It's so annoying how these sketchy companies can just rip off people without a care. I'm telling everyone to be super careful when shopping online and only stick to legit sites.
Recent online purchase
I recently made an online purchase and it was a total disaster. I found this website with what appeared to be killer deals on fancy stuff, so I thought I hit the jackpot. But after I hit that "buy" button and coughed up my cash, I got zilch in terms of order confirmation or shipping info. Days passed and I kept bugging their customer service, but got crickets. I realized I got scammed, big time.
Review with most votes
Long refund process
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