FOCO - Overall Rating based on 25 reviews
Featured Reviews
Reviews (25)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Travel mug replacement parts
I was so clumsy and dropped my travel mug, breaking the lid and straw. But the folks at customer service were super nice and helpful! I sent them an email without my order number, and they quickly found it and sent me a replacement within just 1 day. They even said some really kind things to me, so I'm letting all my friends know. FOCO is amazing!
customer service experience
I had such a great customer service experience at this store! Megan, the staff member, was awesome. She was quick, skilled, knew her stuff, and showed empathy. She understood my problem right away and fixed it fast. The product was good, but it was the top-notch customer service that really won me over. I'll definitely be coming back as a regular customer.
MLB logo BRXLZ
I just wanted to share my experience with this awesome customer service I got when my MLB logo BRXLZ fell apart while I was moving. I couldn't find the instructions, so I decided to reach out for help. And guess what? They got back to me in less than a day! They sent me the instructions right away, making it super easy for me to put my logo back together. I was really impressed by how fast and helpful they were, especially since they don't even make that product anymore. I'm totally happy with how everything turned out and would definitely recommend their customer service to anyone in need.
Damaged item replacement
I bought something from this store recently and it came damaged. I emailed customer service about it, and I have to say, the response was really fast and helpful. George, the customer service guy, did everything he could to help me out. He checked the warehouse for a new item, made sure it was in stock, and got it sent out to me right away. I was so happy to get the replacement by the end of the week. I really thank George for being so quick and dedicated to fixing my problem.
New Jacket
So, I ordered this super cool jacket online and I was so pumped for it. But then I realized I put in the wrong shipping address! I was panicking because I thought I wouldn't get my hands on my jacket. Luckily, this amazing person came to the rescue. They updated the address for me and made sure my jacket would still be delivered to me. They were so kind and totally saved the day!
Pre-order with long wait time
I've been shopping at this store for a while now, and I have to say the pre-order process can take a bit longer than I'd like. But let me tell you, it's totally worth it when you finally get your order. Whenever there's been an issue with my delivery, Bianca has been amazing at sorting it out. She always goes the extra mile to make sure everything is sorted. Her knowledge and skills in dealing with customer questions are really impressive.
Incorrect product received
Hey there, I just wanted to share my recent experience with an order mix-up I had. I got the wrong product, but thankfully the customer service team was awesome! They quickly apologized and sent me the correct item without any trouble. It's not often you find such fantastic customer service, so I was really impressed by their efficiency and how fast they sorted things out. Megan was especially great to deal with – she deserves a shoutout for her exceptional service. Good stuff!
Replacement figure with paid return label
I picked up this awesome figure from FOCO, but it had a defect. I sent them some pics and they agreed it was messed up. They promptly sent me a new one and even included a prepaid label to send the defective one back. The whole thing was really simple and they were super professional in all their interactions. Big thanks to FOCO!
Clothing and accessories
So, I recently bought something from this online store and oops, I gave them the wrong address by mistake. But when I shot them an email about it, the customer service folks were super helpful and understanding. They really went the extra mile to fix my order and gave me a few different options to make things right. I gotta say, I was really impressed with how much they cared about making sure I was happy. Even though I goofed up at first, the customer service was top-notch and made me feel like a valued customer. I'd totally suggest this online store to anyone looking to buy from them.
Recent bobblehead purchase
I just bought a bobblehead from FOCO and ran into a quality problem with it. But I have to say, the customer service was top-notch. Julie helped me out right away and got a new bobblehead sent out to me quickly and smoothly. It's great to know that there are people like Julie who really care about fixing any problems customers might have. This experience has made me even more confident in FOCO, and I'll for sure be buying more of their stuff in the future.
Discount code issue resolved by customer service
When I first tried to use a discount code on the website, I was getting pretty frustrated. But then Nikki, a customer service rep, helped me out and fixed the problem right away. Nikki was super helpful and got me a working discount code so I could finish my purchase. My order arrived really quickly, just one day after I placed it. Plus, I got some sizing advice that was spot on - I went one size up and the shirt fits perfectly. I'm really happy with the product quality and the amazing customer service from FOCO.
Professional merchandise
Let's face it, customer service can really make or break a company, eh? And let me tell ya, this place really knows how to keep their customers happy! The stuff I bought was high-quality and super professional. But what really blew me away was the customer service - they were right on the ball, keeping me updated on my return and even replaced my item with no fuss. It's not every day you find a company that really cares about its customers like these folks do. I'll definitely be coming back as a customer again, no doubt about that!
Size exchange
I had to switch some stuff for different sizes not long ago, and I gotta say, the folks at this company really blew me away with their customer service. They were super quick to help me out and made sure my order was adjusted without any issues. And let me tell you, not only was the service outstanding, but the stuff I got was top quality too. I'm really happy with how everything turned out and I'll definitely be coming back as a customer again.
faulty item
I bought something from FOCO not long ago and, darn it, it was defective when it got here. So, I got in touch with customer service and let me tell you, they got back to me super fast. This lady, Nikki, she really took care of me and handled everything like a pro. She dealt with the problem just a few hours after I emailed and gave me a fix that made me happy. Her top-notch service has me thinking about coming back as a customer again down the road.
Perfect customer service
I had a problem with something I bought not long ago and decided to call customer service. I was pleasantly surprised when they were actually helpful! They fixed the issue right away and everything went smoothly. It's nice to see a company that really cares about its customers. Thank you!
Slippers for Christmas gift
I just bought a pair of slippers from your store for a Christmas present. Unfortunately, they ended up being too small, so I returned them to swap for a different size. But, I never got the exchange I asked for. Even though things didn't go as planned, I contacted customer service by email and had a chat with George. Gotta say, George was super helpful and understanding. He quickly processed my refund, even though it was 2 months after I bought the slippers originally. I was pleasantly surprised at how efficient and polite George was in dealing with my problem. Despite the bumpy start, I'm really impressed with the great customer service I got from George and will definitely think about shopping at your store again in the future.
My new headphones
The person who helped me at the store was really nice and helped me find the perfect headphones. They answered all my questions and made sure I was happy with my purchase. I couldn't be happier with the service I received, eh!
Preorder item
I recently made a purchase for a preorder item, and I gotta say, the team's communication was top-notch. They quickly responded to every email I sent, keeping me informed that my item was on preorder. George said he'd check into it and follow up, which was really nice. I was pleasantly surprised by how fast they got back to me, and I'm super thankful for their great customer service. I'd definitely buy from them again.
Recent bobblehead purchases
The customer service at this place is amazing, eh! I was really impressed with how quickly they got back to me and how dedicated they were to giving me great service. The bobbleheads I got were top-notch quality, just like my other purchases from this store. I just bought three new bobbleheads and I'm always on the lookout for more to add to my collection. The craftsmanship is seriously outstanding, and I couldn't be happier with my purchases. I'm a loyal and satisfied customer who will definitely keep buying more from this store, you know?
Purchased a sports jersey
I bought a sports jersey from this one store not too long ago, and gotta say, I wasn't too happy with how things went down. The material of the jersey was pretty cheap and it just didn't feel like it was worth the price I shelled out. Plus, the sizing was all wrong and it didn't even fit me right.
Review with most votes
Replacement stick for Patrice
I recently got to work with this awesome customer service rep named Nikki at the store. She was super helpful and quick to assist me in getting a replacement stick for my Patric... Read onBy: E. Will