Fans Edge - Reviews and experiences

Hey, so I got this really awesome baseball cap from Fans Edge and I was so pumped when it finally arrived. But when I put it on, it was way too huge for my noggin! I was so bummed out because I absolutely adored the design. When I tried to return it for a smaller size, I couldn't find my order history on the website. The automated assistant wasn't much help, it just kept sending me in circles. And when I tried calling customer service, I was put on hold with no tunes or anything! It was so frustrating, all I wanted was to swap my cap for a smaller one. But then, out of the blue, this person named Morgan from Fans Edge replied to my review super fast and sorted me out. They sent me a return label and even waived the return fee. I'm stoked to get my new cap in the right size. Thanks a bunch, Morgan!

When I found out my order wouldn't arrive in time, I tried to cancel it to avoid any problems. But there was no customer service number on the website, which made it really hard to do. The self-help tips didn't work, and the chat bot couldn't connect me to a real person. It took a lot of effort to find a contact number, and even then, the service wasn't quick like they said. It was a frustrating experience that could have been avoided if they had better customer service options.

I'm having a tough time trying to cancel my order. I can't seem to find a customer service number or an option to cancel my order anywhere on the website. I really regret not reading the reviews before I bought it. Does anyone know how I can get in touch with their customer service team?

I just bought a Christmas jacket for my husband from this online store. But, the size chart they gave was wrong, so the jacket was way smaller than I thought. When I tried to return it within the 365-day return policy, I had a lot of trouble. The "Return" button was missing from the order details, and the live chat support wasn't answering. I waited on hold for almost an hour but still couldn't get any info on how to return it. My whole experience with this online store was super frustrating and disappointing. I won't be buying anything from them again.