BTO Sports - Overall Rating based on 29 reviews
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Product arrived promptly
I was really happy with how quickly my order arrived. The website was super easy to use, and I had no problems finding and buying what I was looking for. The product came in perfect condition, and I was totally happy with how everything went down.
Motocross gear
I recently bought some motocross gear from this store and I gotta say, I was super impressed with the whole experience. It was so easy and fast, from checking out the website to placing my order. The website is really user-friendly and easy to use, so it was a breeze to find exactly what I needed. They have a huge selection of gear to choose from, so I had plenty of options. Ordering was quick and smooth, and I got updates on my order status right on time. The prices were a bit higher than Australia, but still reasonable. Delivery was quick and hassle-free, with my stuff showing up at my door in perfect shape. I totally recommend this store to any motocross fans in Canada looking for quality gear.
Graphics for motorcycle
So, I bought some graphics for my motorcycle from BTO Sports not too long ago. Unfortunately, the shipment got delayed and I was told it would take another 3-4 weeks. The customer service folks were decent enough to offer me a different graphics kit that could ship out right away, which was nice of them. But when the replacement kit showed up, it wasn't quite what I had in mind. I went ahead and put them on my bike anyway, but I gotta say, I'm pretty bummed out about how it turned out. My whole experience wasn't as awesome as I was expecting, to be honest.
Wrong size exchanged
I was super impressed with the customer service at this store, eh? I accidentally ordered the wrong size, but they were able to exchange it for me without any issues. It's tough to find that kind of service these days, ya know? The shipping was a bit slower than usual because of COVID-19, but I get that it's beyond their control. All in all, I'm pretty happy with my experience at this store, eh?
Gear for Motocross
I just bought some motocross gear from this store and I gotta say, I'm really impressed. The gear is really high-quality, especially for the price. The only thing was that the pants were a bit big in the knees, but overall, I'm really happy with my purchase.
Motocross gear purchase
I just bought some new motocross gear and let me tell you, I am super happy with how it all went down. The website was easy to navigate, so I had no trouble finding what I needed. Checking out was a breeze, everything went quick and smooth. My order arrived right on time and the quality of the gear was top-notch. I would totally suggest checking out this site for all your motocross gear needs.
Incomplete Order and Overcharge
I had a not-so-great experience with the company. I ordered something, but when I got the package, it was missing stuff and they charged too much. I contacted their customer service and they were quick to respond at first. But when I told them about the issues with my order, they went quiet. I sent them more emails asking about it nicely, but I haven't heard back or got it fixed yet. This kind of bad service and no responsibility is not okay and it's made me really let down. I wouldn't suggest this company to anyone looking for a dependable and smooth shopping experience.
New gear for my dirt bike
So, I got a bunch of stuff for my dirt bike from this place and it came in two separate packages on different days. I was kinda freaking out because the first part arrived and then the order status said it was complete but the rest hadn't shown up yet. Turns out, it was just taking a bit longer to arrive, so I was relieved when it finally came two days later. Overall, BTO has awesome service and I guess maybe it was just slow because of that virus thing going around, eh?
Motocross gear
I am never ordering from this company again. The stock levels on their website are totally wrong and led me astray. I ordered things that were supposed to be in stock, but ended up waiting for weeks because they didn't actually have them. I should have just gone to the manufacturer myself. It's disappointing that a company would give out false info and waste their customers' time like that.
Last minute modification request
Ordered goods came in just how I asked, even with that last minute change. But when I got the bill, it was more than I thought it would be and didn't match up with what I got. Also, I never got a refund for those two things I had to cancel, and I still haven't heard anything about that extra charge for shipping the oversized package. BTO needs to get on top of this.
Motocross gear
I had such an awesome time shopping for motocross gear at this store. The stuff I got was way better than I thought it would be. There was a little hiccup with my order, but when I got in touch with them about it, the customer service team acted fast and sorted it out without any trouble. I was super impressed with how they handled everything, and now I'm definitely gonna keep coming back as a loyal customer.
Chest protector purchase
The customer service at this store is absolutely amazing, eh. I bought a chest protector recently, but turns out it was out of stock, you know. They quickly sent me an email, giving me the choice to pick a better chest protector for the same price or get a full refund. I gotta say, I was pretty impressed with how they handled things and how they were ready to do whatever it takes for their customers. It's great to see a company that really cares about making their customers happy, eh.
Riding gear and boots
I've been a loyal customer at BTO Sports for a while now, and let me tell you, their products are top-notch. The riding gear and boots I've bought from them have always been high-quality, long-lasting, and super stylish. But what really stands out to me about BTO Sports is their fantastic customer service. They always go the extra mile to help me out, especially when what I'm looking for is sold out. They really care about making sure their customers are happy, and that kind of commitment doesn't go unnoticed. Thanks for always being there, BTO Sports!
Wrong size shirt exchange
I just got this shirt from this company, but it was the wrong size. I called the customer service folks, and they were super helpful in getting me the right size. They not only swapped it out fast, but they also bumped up my shipping to 2-day delivery for free. Their customer service is top-notch, and I'll definitely shop with them again.
Personalized jersey and goggles
I found exactly what I needed at BTO Sports - a personalized jersey and goggles for my husband. The quality of the personalization was top-notch and the products were exactly what I was looking for. Plus, the shipping was super fast, arriving within a week of ordering and only 2 days after being shipped. I couldn't be happier with the service!
A sick new motocross helmet
So I bought this really awesome helmet from here, but when I wanted to return it, it took them forever to get back to me. I sent in the return form and all I received was an email saying they're really busy. I tried calling them so many times, but no one would answer. Not cool, man!
Dual boot bag purchase
I just bought a dual boot bag from BTO Sports' website and I gotta say, the whole ordering process was super easy. No problems at all finding what I needed on the site. The service was top-notch, with quick responses to my questions and really helpful staff. The prices were fair and I felt like I got a good deal compared to other places. My order arrived quickly and in perfect condition. Overall, I had a great experience with BTO Sports and would definitely recommend them to anyone looking for quality products and great service.
Leatt backpack and neck brace
I ordered a Leatt backpack and neck brace from this online store and I was pleasantly surprised with how fast they arrived. Less than 5 days to get to Los Angeles, can't beat that! Both items were brand new and came in perfect condition. I'm really happy with my purchase overall.
Knee brace purchase
First time ordering from this place and let me tell you, it was an amazing experience! The knee brace I got fits perfectly and gives my messed up knee the support it needs. Honestly, this brace is the best I've ever had, no question about it. Thanks for the great product at such a good price and for delivering it to me on the East coast faster than I thought. I'll definitely be recommending you to everyone I know!
Dirt bike helmet and boots
I recently bought a dirt bike helmet and boots for my daughter from BTO Sports. The ordering process was really smooth and simple, and I was impressed with the wide variety of products available on their website. The customer service was great, the staff was super helpful and answered all my questions right away. The prices were fair, especially considering the quality of the products. When it came to delivery, I got my order on time and they kept me updated throughout the whole process. Overall, I had a great experience shopping at BTO Sports and I would definitely recommend them to anyone looking for quality dirt bike gear.
Review with most votes
Helmet order mix-up
I ordered a helmet that showed as in stock, but it turned out to be no longer available. Mark reached out to me, offering a refund or an upgrade at the same price. I decided to ... Read onBy: Rolfson