Express - Reviews and experiences

I just bought 4 things from the online store recently. Excited at first, but had to return 3 of them. The company's International returns policy was pretty disappointing, especially for us Canadians. No shipping labels for returns, just drop off at Landmark Global and hope for the best. Super frustrating! Past bad experiences with U.S. online shops and their return policies, now definitely sticking to Amazon. Express needs to listen to their customer reviews, they show a lot of unhappy customers.

I just bought a fancy pair of designer glasses from your marketplace vendors, and let me tell you, I was so disappointed with what I got. The glasses looked totally different from the picture online. When I tried to return them, customer service just gave me the runaround. First, I got a fake phone number, then had to talk to a supervisor to finally get an email and another phone number. But guess what? When I contacted a Jimmy Choo rep in China, they said they couldn't process returns. When I called Express again, they said they couldn't help me at all. So now I'm stuck with an expensive and really unattractive pair of glasses.