Express - Overall Rating based on 19 reviews
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Sweatpants and hoodies
I just bought some sweatpants and hoodies online and let me tell you, it was a total disaster. The customer service was awful - I felt like I was going in circles and my messages weren't even being read right. And to make matters worse, the website and app kept glitching, making it a pain to even buy anything. Honestly, it felt like a total joke and I don't know how they're still in business.
Online shopping experience
Let me tell you, what were they thinking? I used to love shopping at this store as a loyal customer, always having a great experience. But their recent online marketing strategy? It completely turned me off. I mean, guys modeling women's clothes? Come on! I want to see how it looks on me, not some dude! It just doesn't make sense and I can't relate to it at all. As a woman who actually wants to see how the clothes will fit and look on me, using male models is not helping. So, Express has lost me as a customer. Goodbye, Express. You seriously need to fix this marketing mess and start targeting your audience - women!
Clothing online
I was so let down by my online shopping experience. The clothes I got were totally different from what I saw on the website. They were low quality and didn't fit right at all. I used to think this store was top-notch and super classy, but now I know that's not true. I'll definitely be more cautious before buying from them again.
poor quality clothes
What a complete waste of time and money, eh! Their customer service is just a joke, I tell ya. I spent forever on live chat and got absolutely nowhere. Their website and app are a total disaster, always glitching out. They say they give account credits, but good luck actually getting them, eh. And don't even get me started on their return policy - it's like a big ol' mystery, no transparency at all. And let's not forget about the clothes, eh? Such poor quality, it's a shame. Do yourself a favor and shop somewhere else, eh.
Poor quality and design
The clothes at this store haven't been as good as they used to be. They used to be really nice and stylish, but now they're not made well and the designs are not great. It's kind of sad to see how much the quality and style of the clothes has gone down. The prices are high, and I don't think it's worth it anymore. I don't shop here anymore because of that.
Dodgy online purchase
Hey folks, just wanted to give you a heads up about this online store - steer clear! It's a total scam. I almost got scammed out of over $100 for a product that never arrived. Waited weeks, no updates or tracking info, had to get my bank involved to get my money back. These scammers are the worst, taking advantage of people just trying to buy something. Don't make the same mistake I did, stay away from this shady website.
Overpriced, useless product
I can't believe how much I spent on this product and how terrible the quality was. Total waste of money - no packaging, no instructions, and it didn't even work. My husband tossed it out as soon as he laid eyes on it. I'm too embarrassed to admit how much I shelled out for that.
Free shipping order with hidden international processing fee
Watch out for sneaky hidden charges, eh? Express tried to slide in an 82-dollar processing fee on my so-called "free shipping" order, ay! Not cool at all, I tell ya. My first order in August went off without a hitch, but when I went to place a second one, I caught that extra charge. It's sly and definitely not what I was expecting, y'know? If I hadn't been on the ball, I woulda ended up shelling out way more cash than I planned. Come on now, Express, this ain't a good look. Folks should be able to trust they won't get hit with surprises fees when they order from yer site, eh.
Jewelry purchase
I just bought some fancy jewelry pieces as gifts for the winter, but boy was I let down by the quality. The earrings I got broke after just a couple wears. And another pair broke as soon as they came out of the gift bag. So fragile and cheap, especially for what I paid. From now on, I'll just stick with my tried and true gold and silver jeweler for any future buys.
Address change issue
I ordered some clothes online and then realized I needed to change the shipping address. When I called, they told me it was too late to make the change. Can you believe that? The order hadn't even been processed! And to top it off, I didn't even get a refund! Now I'm out $80! What a rip-off! I've been shopping here forever, but I'm so done with this place now.
4 items
I just bought 4 things from the online store recently. Excited at first, but had to return 3 of them. The company's International returns policy was pretty disappointing, especially for us Canadians. No shipping labels for returns, just drop off at Landmark Global and hope for the best. Super frustrating! Past bad experiences with U.S. online shops and their return policies, now definitely sticking to Amazon. Express needs to listen to their customer reviews, they show a lot of unhappy customers.
Payment issue
So, I had this annoying thing happen recently where a payment I made on the 11th didn't go through until the next day. Even though I'm all the way on the west coast in a different time zone, I still got hit with a late fee, which is just ridiculous. When I asked the company to waive the fee, they wouldn't budge. That kind of response makes me think their customer service is seriously lacking. Especially during a pandemic, you'd think they would be more understanding and empathetic.
Their unprofessional behavior has definitely made me think twice about sticking with them. I feel like Express not only lost me as a customer, but also my friends and family. It's disappointing to see a company not taking their customers' situations into consideration. If this is how they treat their top customers, it's no surprise they might be having some issues.
Honestly, I'm pretty upset about how things have gone down with Express lately. I'll definitely be looking for another business to support moving forward.Online order issue
I've been having a lot of trouble trying to contact customer service about a problem with my online order. I've been trying to get in touch over the past few days through phone, chat, and email, but I haven't gotten any response. It's really annoying to not get any help or answers. I've been a loyal customer and I think a big company like this should provide better and faster service.
Military customer, APO address
Hey there, I've been a customer at this store for a while now and I'm currently stationed overseas with an APO address. I gotta say, I've been pretty let down by how online ordering and customer service have been going lately. Even though I've been a loyal customer, my orders always seem to get stuck in processing for weeks on end and then they end up getting cancelled. On top of that, if I've used express cash, I always have to go through the hassle of contacting customer service to get it refunded. It's just frustrating and takes up a lot of time.
Clothing credit card reduced, overpriced junk, returning item
I used to be a loyal customer of this store for so many years, eh, but lately, I've been really let down by the quality of their clothes and their customer service, eh. And to top it off, they keep lowering my clothing credit card limit, which is just so frustrating, eh. The prices of their clothes are way too high for the quality - they feel like cheap junk, not worth it at all, eh. So, yesterday when I saw that they reduced my credit limit even more, I was so mad that I decided to return my last purchase and say goodbye to this store for good, eh. It's really too bad that they treat their past customers so poorly, they really deserve to go out of business, eh. Karma will catch up with them eventually, eh.
Designer glasses purchase
I just bought a fancy pair of designer glasses from your marketplace vendors, and let me tell you, I was so disappointed with what I got. The glasses looked totally different from the picture online. When I tried to return them, customer service just gave me the runaround. First, I got a fake phone number, then had to talk to a supervisor to finally get an email and another phone number. But guess what? When I contacted a Jimmy Choo rep in China, they said they couldn't process returns. When I called Express again, they said they couldn't help me at all. So now I'm stuck with an expensive and really unattractive pair of glasses.
Career clothing purchase
Ugh, I was really pumped to order some new work clothes online for the first time ever, but then they pulled the classic false advertising on me. Can you believe it? They sent me a coupon for $75 off of $200, but when I went to use it, they hit me with "sorry, no coupons during the sale, but here's a lousy 10% off instead". Not cool at all. I was so excited to treat myself and now I'm just feeling disappointed. Totally killed my shopping mood, not cool.
Recent purchases
I started shopping online for new work and casual clothes recently. I found some really good options and thought I'd give this store a shot. But, when my order arrived, I was pretty disappointed with the quality. The fabrics felt cheap and the stitching was starting to come undone in some spots. I had to send back a bunch of items because they just didn't live up to what I was hoping for. They did have a couple good sales and clearance items, but even those didn't quite live up to all the talk.
Fraudulent charges on my card
This store is so sketchy, eh? They went ahead and charged my card without even asking, and now I'm stuck dealing with all this drama just to get my money back. Honestly, I wouldn't recommend trusting them with your payment info, eh?
Review with most votes
Career clothing purchase
Ugh, I was really pumped to order some new work clothes online for the first time ever, but then they pulled the classic false advertising on me. Can you believe it? They sent m... Read onBy: Megane Lynch