Event Decor Direct Reviews

: 22
86% Would buy here again

Most relevant positive review

  2024-05-14
Event decor stuff
I love getting decorations for my events from this place! They always have such nice stuff and it... Read on
Lacy Carroll

Most relevant negative review

  2024-03-26
Multiple large orders
I've been a loyal customer of this company for a while now and I've always been happy w... Read on
Bertrand

Reviews (22)

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    Event Decor Items

    Hey there, recently I had a bit of a problem with the packaging and shipping of my event decor items as a customer. But I gotta give a shoutout to Danielle and Stephanie from the customer service team cause they really went above and beyond to help sort everything out quickly and efficiently. Their dedication to making sure I was taken care of was really something special. I was super impressed by how professional they were and how much they cared about providing great customer service. Because of their hard work, I'm definitely going to be coming back as a customer knowing I'll be in good hands. I highly recommend shopping at this company for their amazing customer service and dedication to making sure customers are happy.


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    Pipe and drape kit replacement uprights

    I just had a problem with the uprights for my pipe and drape kit that I bought. When I got in touch with customer service, they quickly sent me new uprights after I sent them pictures of the issues. But, the warehouse initially sent the wrong upright replacements, which was annoying. I got in touch with customer service again, and even though I was frustrated, the guy I talked to was understanding and ready to fix the problem. He sent out the right uprights, and in the end, my pipe and drape kit looked fantastic at my event.


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    Event decor supplies

    I've been a loyal customer with this company for about five years now. I've always been super impressed with the quality of their products. Recently I bought some event decor supplies and, once again, I was really happy with my purchase. The customer service was top-notch, and the shipping was quick and smooth. I really liked that any issues or problems were taken care of right away without any delays. I definitely recommend this company to anyone looking for event decor supplies.


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    Event Decor Supplies

    I was so impressed with the customer service I got from this company. They really went out of their way to make sure I had everything I needed for my event. When I found out I was missing some important parts, they quickly sent the items overnight so I could open my market on time. It's hard to find this kind of dedication and commitment to customer satisfaction nowadays. I'll definitely be coming back as a customer and telling others in the industry to check them out.


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    Event decor stuff

    I love getting decorations for my events from this place! They always have such nice stuff and it's all really good quality. Oh, and the customer service is seriously amazing! I've shopped here tons of times and I keep coming back for more. I would totally suggest it to everyone!


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    Event decor purchase

    I just bought some stuff from this company and I gotta say, they really impressed me. They offer a wide range of items and their customer service is amazing. I found the perfect decorations for my event and the quality was even better than I expected. Plus, their loyalty program is a great bonus that helps me save some cash on my next purchases. I really adore this company and will definitely shop with them again.


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    White drapes and tablecloths

    The descriptions online were bang on and super easy to understand. I chatted with someone live to ask a few questions and they were so helpful. The white drapes and tablecloths I bought were really high quality, even better than I thought they would be. This is my second time ordering from this place and honestly, I don't even want to check out other places. And, to top it off, I was shocked at how fast the shipping was, especially being in Canada.


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    Return and resolution

    I had some problems with my order at first, but when I returned the items, a staff member got in touch with me right away and fixed everything. Their customer service was amazing, and they really cared about making sure I was happy. I was really impressed by how professional and dedicated they were to helping me out. Now I'm thinking about buying from them again in the future, and I would definitely suggest their services to other people.


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    Party decorations

    I really enjoy shopping at this store because they have such awesome stuff for parties and all that. The delivery is super quick and they always get my order correct. The only issue I have is that some items don't have measurements, so it's tough to know if they'll fit where I want. But overall, I definitely recommend this place to all my friends if they're looking for great party supplies!


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    Beautiful decor items

    I really love all the decorations I get from this place, they're all so beautiful and well-made. The shipping is really quick too, so I don't have to wait long to receive my new goodies. Honestly, I always recommend this place to my friends because it's just that good. I've never had any issues with them sending me the wrong item or taking ages to deliver.


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    Decor products

    I recently bought some decor stuff from this company and let me tell ya, I was super impressed with the quality and how well everything was packaged. The items were exactly like they were on the website and I got everything I ordered. I'm really happy with my purchase and would definitely suggest this company to others.


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    Didn't get my stuff yet

    So, I still haven't received my stuff, but this guy was a huge help with sorting out my order issue. I'm not great with electronics, but he was really patient and took the time to explain everything until we came up with a new plan. I'm really excited to finally get my order!


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    Multiple large orders

    I've been a loyal customer of this company for a while now and I've always been happy with their service, but my last couple of orders had some problems. One had damaged uprights and the other had the wrong and dirty sheer panels. I tried calling customer service a bunch of times, but all I got was a busy signal and I couldn't talk to anyone. I also sent some emails, but didn't get any response, even though I tried many times. Not hearing back made me really disappointed and frustrated because I thought they would do better.


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    Decoration stuff

    OMG! This company is so awesome to shop at! Their home decor items are really cool and their customer service is top-notch! I've bought a lot of things from them and I definitely plan on buying more in the future!


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    Damaged upright pipe

    The product and quality are great, but I got one upright pipe that was all messed up. There was a dent in it, which made it a pain to use. Even though the box and wrapping were fine when it got here, it looks like the damage happened on purpose or during making it. I didn't have enough time to send it back and get a new one before my event, so I just had to make it work with the messed up pipe.


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    Retro doorway decoration

    I just bought some vintage doorway decorations to go with the 50's vibe I have going on in my living room. These plastic circles were exactly what I needed to finish off the whole look. I'm really happy with my purchase and how good the product is.


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    Quality products

    I can't find another supplier that even comes close to the quality and professionalism of this company. Their products are amazing and really tailored for professionals in the industry. I would definitely recommend Event Decor Direct to anyone looking for event decorations.


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    Wedding decor purchase

    I recently had a great experience ordering things for my sister's wedding! We bought some decorations online, but the designer told us they wouldn't work. I was really worried, but I sent them an email and they quickly gave me a refund. It was awesome!


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    Defective merchandise and dishonesty

    My experience with this company was really disappointing. I bought something and it was broken when I got it. When I tried to write a review saying how unhappy I was, they never put it on their website. That's not cool and it's not honest in my book. Plus, the shipping took forever, which just made the whole thing even worse. I wouldn't suggest buying from them at all.


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