Cole Haan - Reviews and experiences

I just bought a pair of shoes online, eh, but I ended up picking the wrong size, eh. So, I reached out to customer service right after I placed my order, only to be told I couldn't cancel or make any changes, and they wouldn't take returns. It was really frustrating because my order hadn't even been processed yet. The customer service rep I talked to sounded like a robot and wasn't helpful at all, they didn't offer any solutions or help. It was a bummer of an experience, eh.

I jus' bought a real nice pair of shoes from dis place an' ran into a lil' problem wit' de delivery. De delivery company made a mistake but thankfully de store's service was fantastic. Dey got back to me real quick, tried to sort t'ings out, but unfortunately de shoes I wanted were outta stock. But dey offered me a great alternative right away an' I ended up wit' some real comfy an' stylish shoes in no time. All in all, de service an' de product were top-notch, definitely recommend.

I bought a fancy pair of shoes at your store not too long ago, but I was real bummed when I found a problem with them after wearing them only a few times. When I tried to bring the shoes back for an exchange or my money back, the manager and workers were really rude and unprofessional. The manager even straight up lied about where she was to avoid helping me. When I tried to talk to the higher-ups, it was just more disappointment and no one taking responsibility. The customer service was seriously lacking, and it's pretty clear that the company only cares about money, not making customers happy.

Oh my goodness, I can't believe it! I got these shoes and they totally fell apart after just one wear. It's crazy, right? So, I went back to the store to see if I could swap them out, but the manager was so rude about it. He acted like it was all my fault that the shoes fell apart, which is just not right. All I wanted was a new pair of shoes, but he wouldn't even help me out. I was super upset!