Cole Haan - Reviews and experiences

Customer service here could use a bit of improvement, but I have to say, the products are really great. I've bought shoes and handbags here, and they have all held up really well. I did have an issue with one defective item, but the company sorted it out right away. The shoes I've given as gifts have been a hit with the recipients. All in all, I'm really happy with my experience at this store.

I just bought a pair of tan Oxfords from this store, thinking they would be a comfy and stylish choice for work and hanging out. But man, was I let down by the quality of these shoes. They looked okay when I first got them, but when I took a closer look, it was clear they were badly made and definitely not worth the hefty price.

The sneakers I got from that store were such a letdown. They looked cool online, but as soon as I got them, I could tell they were junk. The workmanship was terrible and they were super uncomfortable on my feet. I wouldn't suggest them for sports at all; maybe they'd be okay for a fancy event, but that's pretty much it.

I'm really disappointed with the leather shoes I bought from this store. Even though I took good care of them, they started falling apart after just a few weeks of wearing them. When I contacted customer service for help, they were not helpful and didn't seem to care. They could have fixed the problem with a little effort, but it was obvious they didn't care about my satisfaction as a customer. Because of this, I won't be buying from this store again.

I bought these golf shoes from that company not long ago, and I gotta say I'm super let down by how they've held up. After only a few rounds on the course, the top part of my grey Zerogrand shoes got discoloured, which really bummed me out considering how much they cost. I've had pricier golf shoes in the past that could handle anything, and I never had this issue with them. And to make things worse, when I contacted customer service about it, all I got back was a generic automated reply. I had to bug them a bunch of times before finally getting a real response, and all they offered was a discount on more products.

I was really disappointed with the Men's ØriginalGrand Energy Twin Oxford shoes that I bought for $250.00 in the Black-Safety Yellow colour. After only wearing them a few times over two months, the toe area started falling apart. When I contacted customer service, the supervisor, Wendy C., only offered me a 30% coupon for another pair of expensive shoes. The whole customer service experience was awful and I was left feeling very unsatisfied. I even sent photos showing how little I had worn them, but they still wouldn't exchange them because they no longer made that style after introducing it in 2022. It makes me think there might have been quality issues with these shoes if they stopped making them. I definitely won't be buying from this brand again.

I bought these really pricey boots thinking they'd last me ages, but man was I wrong. The soles and heels totally fell apart after just a few years of wearing them lightly. Took them to get fixed, and the person there said this happens a lot with this brand's injected shoes. Contacted customer service, but they said no guarantees after a year. So frustrating and disappointing. Definitely crossing this brand off my list for good.