Cole Haan - Reviews and experiences

I bought a pair of men's shoes (Zerogrand, size 12) on Black Friday, but they sent me women's size 9 boots by mistake. I called customer service and they sent me a return label right away. It's been two weeks and I still haven't received the replacement. When I followed up, they said I could only get a refund or buy them again at the regular price. Another week has gone by and I still haven't gotten my money back. I've tried calling and emailing multiple times, but no luck. This whole situation has been really frustrating, and now I'm out $108 with no solution in sight. Their lack of response and inability to fix this has left me really unsatisfied. It's disappointing to have such bad customer service, especially for a normally good product. I wouldn't recommend buying directly from this company at all.

I bought some shoes as a gift, but they sent the wrong size. It took a few days to start the process to exchange them, so I missed the chance to give the gift on time. And to make matters worse, they picked a return location that was inconvenient for me. They didn't do anything special to make up for their mistake. I won't be shopping from them again.

I just bought a pair of shoes and I'm really bummed out about the sizing. I got my usual size but these shoes are definitely a size smaller. On top of that, they don't allow refunds or exchanges for items on sale! It's annoying when a company sells products that aren't right and won't fix it for their customers. The reviews on the website didn't mention anything about this problem, so it seems like they pick and choose which ones to show. This sneaky behaviour is not what I expected from this brand at all.