Clinique - Reviews and experiences

I ordered some makeup and skincare products a while back, and it took forever for them to arrive, but they were delivered to the wrong place. I actually wanted them to be sent to a Collection Point, but somehow they ended up at my house. When I called to figure things out, the person I spoke to was really friendly and tried to help, but they mentioned that this mix-up happens quite often. The whole situation was a mess, and the tracking was a disaster. It seems like this is just their way of doing things, which is really disappointing. Plus, they don't even bother responding to complaints properly, they just send out the same generic message every time. So frustrating!

So, I decided to order from them for the first time, and honestly, it was a disaster. They tried to deliver it, but it didn't work out because I don't have a concierge in my condo. I made sure to mention this during the online chat I had with their customer service. The person on the chat said they would try sending it again through Canada Post, but that also didn't work. The package ended up coming back to them for a second time. It's frustrating because they didn't pay attention to what I was saying, and now I'm stuck with an order I don't even want anymore. Their service has really gone downhill from how it used to be. All I want now is a refund so I can just move on from this whole mess.

I just bought a set of three Almost lipsticks for Christmas presents. But, guess what? When the package came, there was only one lipstick inside! So, I reached out to customer service to fix the mistake. They told me that the missing lipsticks were all sold out. Can you believe that? I was so bummed out and couldn't give the gifts like I planned. It was really annoying, and now I'm not too keen on buying from them again.

I thought I was making a good choice by ordering some skincare stuff, but man was I let down by the service I got! The person I talked to didn't seem to care about helping me and my order still hasn't shown up. And seriously, how come they use Evri for delivery? What a joke.