Clinique reviews

I had a really bad time dealing with this company. The whole ordering process was so frustrating and confusing. The instructions were unclear and customer service was no help at all. I faced a bunch of problems when I tried to place my order online, it was a total nightmare. The service was terrible too, the staff was not helpful and honestly quite rude. The prices were high for what I got in terms of quality. And to top it off, my delivery was super late and I had to bug them multiple times before it showed up. I definitely wouldn't suggest buying from this company after all the trouble I went through.

So I just ordered some skincare stuff online and the whole experience was a letdown, eh? I only got one email confirming the order and then nothing else about when it was coming. When I tried to contact customer service to return something, the help was so slow and not reliable, eh? It took forever for them to answer, and when they finally did, they asked for the same info I already gave them. It was so annoying waiting around for help only to get inconsistent support.

I bought a concealer from this store recently and ended up getting the wrong shade twice - got Apricot instead of Peach. Tried ordering it again, but same thing happened. Really disappointed with the lack of attention to detail from the staff and won't be buying anything else from this brand in the future.

I ordered some makeup and skincare products a while back, and it took forever for them to arrive, but they were delivered to the wrong place. I actually wanted them to be sent to a Collection Point, but somehow they ended up at my house. When I called to figure things out, the person I spoke to was really friendly and tried to help, but they mentioned that this mix-up happens quite often. The whole situation was a mess, and the tracking was a disaster. It seems like this is just their way of doing things, which is really disappointing. Plus, they don't even bother responding to complaints properly, they just send out the same generic message every time. So frustrating!

I've been using this perfume for 25 years now and people always compliment me on how nice it smells. But lately, it seems like they changed the formula and now it just stinks. I had to say sorry to a coworker because they didn't like the smell at all. The price has always been high, and now I feel like it's not worth it for something that smells so bad. I used to get the big bottle at the airport for my vacations and even got the matching body cream. It used to smell fancy and sophisticated, but now it just seems cheap and overpowering. It's frustrating that despite complaints since 2017, they haven't gone back to the original formula. So now, I'm thinking of trying different brands for my skincare and perfume.

I decided to contact customer service through chat to let them know that the mascara in the gift set I bought was all dried up and I couldn't even use it. But the response I got back was pretty disappointing. They said they couldn't do anything since I didn't buy the product directly from them or their authorized sellers. It was frustrating to see them brush off the fact that the product was faulty, especially considering how pricey and well-known their products are. I was hoping for better customer service from them, so now I won't be suggesting their products to others because of this experience.

I bought some skincare stuff from this place and I gotta say, it was really good. The products were super high quality, just like I thought they would be. But what really got me was the customer service. I had a little problem with my order, but the people I talked to were so helpful and on the ball. They fixed things up right away, even though it was on the weekend. I really liked how much they cared and I'll definitely be coming back for more stuff in the future.

So, yeah, I ordered some foundation and mascara, eh? But like, I never got a confirmation email or my package, you know? I sent them an email but they didn't even reply. Like, seriously, what's going on?! Finally, after I commented here, they replied saying they didn't receive my order. Ugh! They refunded my money, but I'm definitely not ordering from them again, that's for sure.

What a nightmare, eh! I messed up and ended up canceling my order late, so I had to refuse the package. Trying to get a refund was a total headache. Dealing with their online chats was so frustrating, I swear I'm never ordering from them again. I was still $10 short on my refund, but I'm just happy to be done with the whole mess. If you can, I'd suggest going to the store instead of dealing with their online customer service, eh!

As someone who's been a loyal customer for a while now, I gotta say, I really like your products, but man, your online shopping experience needs some serious work. Your website is so frustrating to use - keeps asking me to log in every time I wanna add something to my cart or check my order history. And to top it off, it took over a week for my delivery to arrive, which is just not cool in this day and age. Seriously, what's up with that, Clinique? If you wanna keep customers like me coming back, you really need to upgrade your website.

I ordered some foundation and concealer from this brand, but I never got a confirmation email. I waited for my package to come, but it never arrived. I tried contacting customer service a few times, but they never got back to me. It's really frustrating to be kept in the dark like this, feeling like I got tricked by a supposedly trustworthy company. It's just not right to treat customers like this, it's really not cool.

I had a frustrating experience with promotions on the website. I placed an order because there was a promotion that said I would get certain gift items if I spent a certain amount. But when I went to check out, the promised items weren't in my cart. I tried reaching out to customer service through chat, but they just said the promotion was over without giving a good reason. This isn't the first time I've had problems with their promotions, and I'm disappointed in how they handle things. Companies should honor the offers they advertise to build trust with customers.

I'm so disappointed with how sneaky they're being about whether their stuff is safe for pregnant ladies. It's annoying not getting any straightforward info, and it's kinda reckless since lots of pregnant women probably use their stuff. I've been a loyal customer for more than 15 years, so I was really hoping for more from them.

So, I decided to order from them for the first time, and honestly, it was a disaster. They tried to deliver it, but it didn't work out because I don't have a concierge in my condo. I made sure to mention this during the online chat I had with their customer service. The person on the chat said they would try sending it again through Canada Post, but that also didn't work. The package ended up coming back to them for a second time. It's frustrating because they didn't pay attention to what I was saying, and now I'm stuck with an order I don't even want anymore. Their service has really gone downhill from how it used to be. All I want now is a refund so I can just move on from this whole mess.

I bought a gift set for my wife for Christmas, but had to bring it back because I couldn't exchange it. I took it back on December 27th and asked for my money back, but it's been over a month now and I still haven't received it. I've tried reaching out to them, but all I can reach is their unhelpful customer service on WhatsApp. They keep saying sorry and promising to help, but nothing happens. This whole situation has made me really frustrated and feeling like I've been lied to. I'm thinking about taking legal action for theft and fraud now.

I can't believe it, eh! I bought some awesome stuff on Black Friday and then, after the sale, the website had even more discounts, you know? It's like, why didn't they have those before, eh? Anyway, I got some really great products and I'm lovin' them. So glad I checked out the website after Black Friday!

I just bought a set of three Almost lipsticks for Christmas presents. But, guess what? When the package came, there was only one lipstick inside! So, I reached out to customer service to fix the mistake. They told me that the missing lipsticks were all sold out. Can you believe that? I was so bummed out and couldn't give the gifts like I planned. It was really annoying, and now I'm not too keen on buying from them again.

I thought I was making a good choice by ordering some skincare stuff, but man was I let down by the service I got! The person I talked to didn't seem to care about helping me and my order still hasn't shown up. And seriously, how come they use Evri for delivery? What a joke.