T. McKenzie

So, I decided to order from them for the first time, and honestly, it was a disaster. They tried to deliver it, but it didn't work out because I don't have a concierge in my condo. I made sure to mention this during the online chat I had with their customer service. The person on the chat said they would try sending it again through Canada Post, but that also didn't work. The package ended up coming back to them for a second time. It's frustrating because they didn't pay attention to what I was saying, and now I'm stuck with an order I don't even want anymore. Their service has really gone downhill from how it used to be. All I want now is a refund so I can just move on from this whole mess.