Clearly - Overall Rating based on 26 reviews
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Glasses purchase
The glasses I bought were awesome, exactly what I wanted. But I was kinda let down because I didn't get an email with the insurance invoice. Plus, when I tried to view the receipt online, the button wasn't working so I had to call Customer Service. They were really nice though, and quickly fixed everything up.
Prescription glasses return and replacement
I had to give back a pair of glasses 'cause they messed up the prescription. Even though it was past the 30-day return window, they were super nice and let me send them back. They even sent me a new pair without charging me extra! Being a senior on a fixed income, this really saved me a lot of money and I'm so grateful for their amazing customer service. Returning the glasses and getting the new ones was easy and quick. I'm really thankful for how professional and caring they were throughout the whole process.
My glasses were super light and comfy!
I got the lightest glasses ever, eh! They were so comfy to wear all day, eh. And you know what? When I had to talk to customer support, they were so nice, eh! They really helped me out big time. If anyone asks, I'll totally spill the beans on where I got them from, eh.
Contact lenses purchase
I had a rough time with this one website before, you know? I tried to get some contact lenses but they were all outta stock. They didn't even bother keeping me in the loop and eventually just straight up canceled my order. Left me in a real bind with no contacts. That's why I'm super thankful for Clearly, they're always on point with the deliveries and no funny business. Love it.
Contacted customer service about discontinued items
The customer service at this place is excellent, eh? I ordered some stuff that turned out to be discontinued by the manufacturer. So, I decided to hop on chat to find out what I could do. The agent I talked to was really helpful and reassured me that everything was all good with my order. And get this - my order was shipped out just a few hours later. I was so impressed with how fast they sorted everything out and how much they cared about my order. Cheers to the customer service team!
Prescription glasses
I've been getting my prescription glasses from this company for almost 15 years now. The customer service has always been great, but lately, I've been noticing a drop in the overall service. The agent I spoke with recently was helpful and made sure my order was taken care of quickly, but I've been feeling like the company's performance in general hasn't been as good as it used to be. Nowadays, there are tons of online suppliers that offer a lot of choices and flexibility, so I think they need to step up their game to meet customer expectations.
Review with most votes
Prescription glasses
I've been getting my prescription glasses from this company for almost 15 years now. The customer service has always been great, but lately, I've been noticing a drop ... Read onBy: erich