Clearly

Clearly reviews

26 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
96%
Would buy here again
Ordering
9.2
Service
9.0
Pricing
8.4
Delivery
9.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Contact lens purchase

9.0

"The customer service at the Queen Street location in Toronto was amazing, eh! The employees were super helpful and understanding when I needed help..."

Critical

Recent order disappointment

5.0

"I just ordered from this company and I've been a loyal customer for years. I was kind of let down by the lenses in my recent order - they just..."

Most Voted

Prescription glasses

7.5

"I've been getting my prescription glasses from this company for almost 15 years now. The customer service has always been great, but lately, I..."

Reviews (26)

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Glasses purchase

J

9 reviews

7.5
Overall Rating
Would buy here again
Yes

The glasses I bought were awesome, exactly what I wanted. But I was kinda let down because I didn't get an email with the insurance invoice. Plus, when I tried to view the receipt online, the button wasn't working so I had to call Customer Service. They were really nice though, and quickly fixed everything up.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
8.0

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Prescription glasses return and replacement

J

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I had to give back a pair of glasses 'cause they messed up the prescription. Even though it was past the 30-day return window, they were super nice and let me send them back. They even sent me a new pair without charging me extra! Being a senior on a fixed income, this really saved me a lot of money and I'm so grateful for their amazing customer service. Returning the glasses and getting the new ones was easy and quick. I'm really thankful for how professional and caring they were throughout the whole process.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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My glasses were super light and comfy!

M

3 reviews

9.0
Overall Rating
Would buy here again
Yes

I got the lightest glasses ever, eh! They were so comfy to wear all day, eh. And you know what? When I had to talk to customer support, they were so nice, eh! They really helped me out big time. If anyone asks, I'll totally spill the beans on where I got them from, eh.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Contact lenses purchase

K

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I had a rough time with this one website before, you know? I tried to get some contact lenses but they were all outta stock. They didn't even bother keeping me in the loop and eventually just straight up canceled my order. Left me in a real bind with no contacts. That's why I'm super thankful for Clearly, they're always on point with the deliveries and no funny business. Love it.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Contacted customer service about discontinued items

P

20 reviews

9.5
Overall Rating
Would buy here again
Yes

The customer service at this place is excellent, eh? I ordered some stuff that turned out to be discontinued by the manufacturer. So, I decided to hop on chat to find out what I could do. The agent I talked to was really helpful and reassured me that everything was all good with my order. And get this - my order was shipped out just a few hours later. I was so impressed with how fast they sorted everything out and how much they cared about my order. Cheers to the customer service team!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Prescription glasses

E

5 reviews

7.5
Overall Rating
Would buy here again
Yes

I've been getting my prescription glasses from this company for almost 15 years now. The customer service has always been great, but lately, I've been noticing a drop in the overall service. The agent I spoke with recently was helpful and made sure my order was taken care of quickly, but I've been feeling like the company's performance in general hasn't been as good as it used to be. Nowadays, there are tons of online suppliers that offer a lot of choices and flexibility, so I think they need to step up their game to meet customer expectations.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
10.0

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About Clearly

Clearly is a Canadian online retailer specializing in contact lenses, eyeglasses, and sunglasses. Founded in 2000 by Roger Hardy with the initial name of Coastal Contacts, the company quickly expanded its operations beyond Canada to serve customers around the globe. Clearly stands out for its commitment to providing affordable eyewear solutions, leveraging the online platform to reduce costs associated with traditional brick-and-mortar stores. The company also emphasizes a fast and efficient service, offering features such as next-day shipping for certain products. Over the years, Clearly has positioned itself as a leading online optical store in Canada, continuously focusing on innovation and customer service to meet the diverse needs of its customers.

🌟 How did Clearly shine for you?

Contact Information

401 W Georgia St

V6B 5A1 Vancouver

Canada

☎ 1-866-414-2326

🌐 clearly.ca

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Last update: November 29, 2024

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