Caden Lane - Reviews and experiences

I bought a bathing suit for my grandbaby and it broke after they wore it just once. When I reached out for help and compensation, the customer service staff were unhelpful and didn't even apologize. It was really disappointing to see the lack of professionalism and care for customers who spend their money on their products. I wouldn't suggest this company to anyone looking for good products and service.

I had a terrible experience with this company when there was a mix-up with a large purchase. At first, I bought some items with my debit card, but then decided to cancel that purchase. The next day, I tried to buy the same items with my Visa credit card instead. Unfortunately, my credit card company told me that the original purchase had been refunded. When I contacted customer service through email, I spoke to Ely, who didn't seem to have any customer service skills. He ended up canceling both orders by mistake, even though I only wanted one canceled. Then I chatted with Amanda on their website, but she didn't seem to understand my situation even after I explained it multiple times. Overall, the whole experience felt disorganized and shady. I really hope this company gets audited soon. All in all, the service was really disappointing.

I was super pumped to order shirts for my boys so they could match for our family photoshoot. But when the package came in, they were way too tiny! I got the size my son usually wears, but it seriously looked like it was meant for a toddler! All I wanted was a shirt that actually fit, not just my money back. Such a letdown!

Hey there, folks, lemme tell ya, the customer service at that place was just awful. I've never been treated so badly in all my years! The item I ended up with was supposed to be a hat with a fancy engraving, but it was just not up to par. I was really let down and pretty mad about it. I've had way better luck with other companies, like Little Sleepies for example.

I ordered a baby blanket as a gift from this company, but when it arrived, I was really let down by the quality. The material felt cheap and the blanket looked like it was hastily put together. I was so disappointed that I couldn't even imagine giving it as a gift, I would have felt ashamed. And to top it off, when I tried to return it, they told me they don't accept returns. I looked all over their website for a return policy, but there was nothing. So needless to say, I won't be buying from them again.

I bought three personalized water bottles for my kids not too long ago, and unfortunately, two of them broke after only a few months. I contacted customer service to see if I could get a refund or replacement, but they told me that it had been over 20 days so they couldn't help me. I was really let down by the quality of the bottles and the lack of customer service help. I mean, a metal water bottle should definitely last longer than a few months, right? I felt like the company didn't want to own up to the fact that their products weren't up to par, and they didn't even try to make things right. Overall, it was a frustrating experience and I wouldn't recommend buying from them.

I ordered this really cute thing but it never arrived and now I'm kinda bummed about it. My mom had issues with this store before but I didn't listen to her. Now I kinda wish I did 'cause my thing is lost somewhere in Canada and I can't even get my store credit. It's taking forever and I just really want my cute item!

I had a great time ordering baby clothes online. There were so many cute options to choose from and it was so easy to place my order. When I needed help with using a coupon code, the customer service team was super helpful and quick to assist. I got my discount refunded in just two days. I will for sure be buying from them again for my grandkids' clothes.

I had such a bad time with this company. Their customer service is terrible, they only talk through email and never actually help. I never got my packages and lost around $200. Do yourself a favor and don't buy anything from them, trust me.

I was pretty upset with the customer service from this company. I called a bunch of times, but they never picked up. When I emailed them, the answers I got were not helpful at all and didn't fix the issues I had. I felt like they totally ignored me and I was really frustrated with how they weren't communicating or helping me out.