Bowers & Wilkins Reviews

: 8
63% Would buy here again

Most relevant positive review

  2024-01-29
Poor aftercare for expensive h
I had a real bummer of a time with the customer service for my fancy headphones. I only had them ...Read on
cassandra

Most relevant negative review

  2024-01-17
P5 Headphones
Bowers & Wilkins just isn't cutting it with their products and service. I bought the P5 ...Read on
clemmie

Review with most votes

  2024-01-10
Recent purchase of PS7 X2e hea
The customer service at this place is a total joke. They don't really care about your concer...Read on
Destin Langosh

Reviews (8)

  (1)

 (2)

  (4)

  (1)

  (0)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Poor aftercare for expensive headphones

    I had a real bummer of a time with the customer service for my fancy headphones. I only had them for less than four years and already had to get one of the speakers fixed. When I contacted the company for help, I couldn't believe it when they told me they don't support my model anymore. They basically told me to find someone else to fix it, but that's been a total headache and hasn't worked out. It's pretty frustrating that a company that sells pricey stuff doesn't take care of their customers once they've bought their products.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Headphones

    I just bought a new pair of headphones from the store, and let me tell you, they are awesome. The sound is amazing, really clear, and the design is so sleek and stylish. I'm super happy with my purchase and definitely recommend it to anyone looking for some good headphones.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Bought some cool headphones

    These headphones are honestly the worst. They always have a loose connection, like seriously? And the customer support is absolutely terrible, like next level bad.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Zeppelin speaker

    I just bought the Zeppelin speaker for $1000 and was pretty bummed out when I realized it doesn't work with Spotify or Google Home. It really makes it a lot less useful and convenient, which kinda makes me wonder if it's worth the price.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    P5 Headphones

    Bowers & Wilkins just isn't cutting it with their products and service. I bought the P5 headphones and ran into an issue. When I asked for help, the customer support was really disappointing. They didn't even respond to my inquiry, which was super frustrating. I tried looking for a replacement part on their website, but found it at a decent price with a huge delivery fee to Canada. I contacted their service partner, Emcompass, and they said they didn't even have the part in their catalog. Even after talking to their service agent, it didn't really help and they didn't provide any guarantees for a fix. Bowers & Wilkins really needs to step up their game in customer service if they want to be seen as a top-notch brand.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Recent purchase of PS7 X2e headphones

    The customer service at this place is a total joke. They don't really care about your concerns and just give you canned responses that don't help at all. I had the misfortune of dealing with Emelio, who completely turned me off as a customer. It's a shame because the headphones I purchased are really great, but the idea of dealing with their awful service if something goes wrong just isn't worth it. This isn't just my experience, it seems like other customers feel the same way. It's sad to see such a lack of care for the customers who are supporting their business.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Network Speaker

    I was super pumped to get this network speaker, thinking it would look cool and sound amazing. But man, was I let down. The software and Alexa integration were so frustrating, always needing to rescan devices and do everything manually just to get it to function. Such a letdown for what could have been an awesome product. Right now, it's pretty much just a pricey Bluetooth speaker. Don't waste your cash on this, find something better to invest in.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Bluetooth headset

    I bought a Bluetooth headset from this company and man, I was so let down by their customer service. The darn thing wouldn't connect wirelessly to any of my stuff - not my laptop, not my phone, nothing! So, I reached out to their support team for help, but they totally ignored me. It's just plain annoying to shell out cash for a product that doesn't do what it's supposed to, and then get zero help when you're trying to sort it out.


Others also viewed