Balsam Hill

Balsam Hill reviews

23 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
91%
Would buy here again
Ordering
9.0
Service
8.8
Pricing
8.0
Delivery
9.4

Featured Reviews

Spotlight: What are our customers saying?

Positive

Wreaths, tree, wreath holders

10.0

"We've been customers for a long time and have bought lots of stuff from this company. Everything from wreaths to Christmas trees to wreath hol..."

Critical

Overpriced product

5.5

"I was pretty disappointed with the thing I bought. It was way too small and not fluffy enough for the amount of money I paid for it. I was expectin..."

Most Voted

Return label mix-up

10.0

"I just had to call customer service because they sent me the wrong return label. I clearly told them what I was sending back and even left a note s..."

Reviews (23)

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Credit card purchase

A

2 reviews

8.0
Overall Rating
Would buy here again
Yes

I just made a purchase with a credit card that I hadn't used for about 10 months. After I did that, I saw some sketchy charges on my account from random places. When I called customer service to tell them what happened, the person I talked to didn't seem to get it or care about my worries.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
10.0

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Wreath purchase

K

4 reviews

9.0
Overall Rating
Would buy here again
Yes

The wreath I got was so beautiful and well-made. The design and materials were really top quality and it looked so elegant in my home. But I wish there had been a note in the box telling me to fluff it out for the right size. At first, I thought they sent me the wrong size and it caused some confusion and extra calls to customer service. Adding that little note would have saved me some time and trouble overall.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Return label mix-up

M

7 reviews

10.0
Overall Rating
Would buy here again
Yes

I just had to call customer service because they sent me the wrong return label. I clearly told them what I was sending back and even left a note saying how much I liked the product, but somehow they sent me a label for something else. Luckily, Andy was super nice. He was understanding about the mistake and gave me great customer service. He even said he would refund my account and told me to keep the item. I'm really happy with how they handled everything and I'm excited to shop for fall plants and Christmas stuff soon!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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About Balsam Hill

Balsam Hill is a company that specializes in creating highly realistic artificial Christmas trees, along with a range of other seasonal decorations including wreaths, garlands, and ornaments. Founded in 2006 by Thomas Harman, the inspiration came from a family member's allergy to live trees. The company focuses on producing high-quality items that closely mimic the look and feel of real trees and decorations. Over time, Balsam Hill has expanded its product line to include home décor and other seasonal items, earning a reputation for luxury and quality in the holiday decorations market. They are committed to providing excellent customer service and supporting environmental and charitable causes.

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Contact Information

🌐 balsamhill.com

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Last update: November 29, 2024

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