Balsam Hill - Reviews and experiences
Nov 2023-May 2024
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Reviews (23)
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Credit card purchase
Credit card purchase
I just made a purchase with a credit card that I hadn't used for about 10 months. After I did that, I saw some sketchy charges on my account from random places. When I called customer service to tell them what happened, the person I talked to didn't seem to get it or care about my worries.
Wreath purchase
Wreath purchase
The wreath I got was so beautiful and well-made. The design and materials were really top quality and it looked so elegant in my home. But I wish there had been a note in the box telling me to fluff it out for the right size. At first, I thought they sent me the wrong size and it caused some confusion and extra calls to customer service. Adding that little note would have saved me some time and trouble overall.
Return label mix-up
Return label mix-up
I just had to call customer service because they sent me the wrong return label. I clearly told them what I was sending back and even left a note saying how much I liked the product, but somehow they sent me a label for something else. Luckily, Andy was super nice. He was understanding about the mistake and gave me great customer service. He even said he would refund my account and told me to keep the item. I'm really happy with how they handled everything and I'm excited to shop for fall plants and Christmas stuff soon!
About Balsam Hill
Balsam Hill is a company that specializes in creating highly realistic artificial Christmas trees, along with a range of other seasonal decorations including wreaths, garlands, and ornaments. Founded in 2006 by Thomas Harman, the inspiration came from a family member's allergy to live trees. The company focuses on producing high-quality items that closely mimic the look and feel of real trees and decorations. Over time, Balsam Hill has expanded its product line to include home décor and other seasonal items, earning a reputation for luxury and quality in the holiday decorations market. They are committed to providing excellent customer service and supporting environmental and charitable causes.
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Last update: November 29, 2024
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