AC Lens - Overall Rating based on 19 reviews
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Contact lenses order
I recently had a really frustrating experience trying to buy contact lenses on this website. I wanted to place my order on a Monday, but the payment page wouldn't load, so I couldn't finish my purchase. I tried to contact customer service during the afternoon, but they were closed. So I tried the chat help instead, and they said they got my problem but I never heard back from them. When I tried again on Wednesday, they were closed again. Finally, on Friday, I got through but my prescription had expired by then because of the delays. The representative mentioned they were having issues with their payment page loading, which just made things worse. It was a real letdown and not very professional, so I would recommend others to find a different option.
Lenses
So I ordered some lenses, and they took my money right away. But then they were all like, "sorry, not in stock - you gotta wait 10 more days". It felt like such a scam, I was totally ripped off. Sham, I tell ya!
First online purchase at this retailer
This was my first time ordering from this store, and I gotta say, it went pretty well! I placed my order and it was shipped out super quickly the next day, and delivered in a flash. The customer service through chat was awesome - the person I chatted with was super helpful and even checked if they had everything in stock before I placed my order. The prices were also really good, so I'm really happy with how everything went.
Refused valid prescription
The customer service is terrible, they send confusing bills, and they won't stop spamming me with emails. It's really frustrating.
Recent contact lens purchase
I recently bought some contact lenses from an online store I usually order from. Even though I've bought from them before, this time I had some big issues with my order. I usually order my lenses well in advance, like 15-20 days before I really need them. Sadly, my orders have been coming late consistently, making me really frustrated and causing me a lot of problems. The customer service people have given me a bunch of excuses for the delays, but I didn't find them very professional or satisfying. Because of all this, I can't really trust this company to give me my stuff on time anymore. Overall, my experience with them has been pretty disappointing and I wouldn't recommend them to anyone.
Contact lenses
My experience with this company was really disappointing, eh? I ordered contact lenses but they went ahead and contacted my eye care provider without asking me first, causing a mix-up. They ended up getting the wrong type of contacts and charged me more than I planned to pay, eh. It was such a hassle and totally unnecessary. If they had just stuck to my original order, things would have been much easier, eh. I wouldn't suggest buying from them, for sure.
RGP contact lenses with plasma treatment
So, I recently bought some RGP contact lenses with plasma treatment from this company, and honestly, the whole process was a major letdown. I paid for the lenses, but then had to make another payment through PayPal for some unknown reason. Despite making sure to follow all the steps for ordering, I found myself in a really frustrating situation where customer service was pretty much non-existent. I sent an email and got a response after a whole week, only to be told that my order would be canceled if I didn't pay again. Finally, the order went through, but the lenses arrived 9 days late, and I was left without the lens solutions I needed. When I raised this issue, I just got a standard shipping confirmation email with no explanation or apology. The whole thing has left me feeling super disappointed and annoyed with how little communication and service this company provided. Next time, I'll be sticking with Clearly for all my contact lens needs, they're way more reliable. I regret ever giving AC Lens a try.
Order delay due to prescription issues
So, I had this really annoying situation where I bought something and then a week later, they rejected my order because they said there was a problem with my son's prescription. Even though the prescription was still good until February 17, 2024, AC Lens wouldn't send me my order. Instead of trying to sort it out with a three-way call between our eye doctor, AC Lens, and me, I decided to just go with another company that would accept the same prescription. Thankfully, I didn't have any problems with them. But now, because of all this back and forth, there's a chance that the Christmas gift I got for my son might not make it on time. Oh well, I guess that's just how it goes sometimes.
Lens order issue resolved quickly
I recently ordered a pair of lenses from this company, but unfortunately, they didn't give me the clear vision I was hoping for. Even though I had the right prescription, the lenses just weren't working for me. I contacted customer service, and they were really helpful and understanding the whole time. They quickly sent me another pair, but those didn't work for me either. I confirmed with my eye doctor that my prescription was correct. They then offered me a full refund without any issues. I was really impressed by how fast they responded and how well they understood the situation.
New contact lenses
Dealing with a frustrating situation from a different company, I decided to contact customer service at this one. I was pleasantly surprised by how helpful they were. The guy I talked to, I think his name was Greg, was super nice and made sure the contact lenses I wanted were available before I bought them. I also told him about my bad experience with the other company, and he actually listened and understood how I felt. And then, to make things even better, I got an email from Greg saying my shipping was upgraded to 2-day priority for free. I was really impressed by how much they cared about making customers happy and I would definitely recommend this company to anyone looking for great customer service.
Contact lenses
The service was awesome, eh! They're super helpful if you run into any problems or have questions. I snagged my contact lenses for a third of the price you'd pay around here - and they're the exact same brand. I definitely recommend it, eh!
My recent contact lens purchase
I just bought some contact lenses and I gotta say, I'm pretty pleased with how it all went down. The website was easy to use and I found what I was looking for in no time. Ordering was a breeze with no hiccups. The customer service folks were great when I had a question, super nice and knew what they were talking about. Prices were fair and I feel like I got a good deal. Delivery was fast and everything arrived in good shape. I'd definitely recommend this company for anyone looking to buy contact lenses.
AirOptix Night & Day contacts
I've been wearing AirOptix Night & Day contacts for a while now and I've bought them from different places over the years. So, when I decided to try ordering from this website, I was let down to see that they only offer a 3-pack (1 1/2 pairs) at a higher price than what I normally pay for a 6-pack. It wasn't what I was hoping for and it has made me decide not to order from them again.
Contact lenses
I recently got some new contact lenses online and I was really happy with how it all went down. I'd heard some mixed things about the company, but I did my homework and saw they had a great rating with the Better Business Bureau, so I thought, "Why not?" I placed my order on a Saturday and got them in less than a week, way quicker than I thought. And bonus, I saved over $100 compared to other places I looked at. The lenses were exactly what I expected and they were top-notch quality.
Fast delivery, best price, great service
I made a purchase from this online store not too long ago and I gotta say, I was pretty impressed with how quick and efficient the service was. I ordered my stuff on a holiday, but the very next day I already had a tracking number for my shipment. I got my order on Thursday, way sooner than I thought I would. The prices were also super competitive, I couldn't find a better deal anywhere else. I'm really happy with my experience and wouldn't think twice about ordering from them again in the future.
Contact lenses
Ordering contact lenses from this company was a complete nightmare from beginning to end. It took forever for the delivery to show up, and when it did, the product was totally different from what was advertised. I wanted to return it, but they wouldn't take it back, saying it didn't meet their policy. This whole situation just really turned me off and I definitely won't be buying from them again.
Contact lenses purchase
I recently bought some contact lenses from an online store and I gotta say, I was pretty let down by the service. I had been waiting forever for my order from another place when I decided to give AC Lens a shot. I placed my order bright and early on a Saturday and was surprised when they quickly got in touch to confirm my prescription with my eye doc. The lady on the phone was super nice, helpful, and even asked for my doc's Saturday hours to speed things up. Just 5 days later, my contacts were at my door, way faster than I thought they'd be. And get this - the faster shipping was only 3 bucks more than the standard option, so obviously I went for it. The way AC Lens rushed my order and took care of it really blew me away. They've totally won me over and I'll definitely be sticking with them for all my contact lenses from now on.
Contact lenses
I'm a customer of this company and I have to say, I wouldn't recommend them at all. The customer service I got was really terrible. I ordered contact lenses from their website and gave them my eye doctor's personal number with her permission. After a week, they said the info was wrong and they couldn't contact my doctor. I know that's not true because I called her and she said they never reached out. I was so mad at their lies and laziness, I told them to either send my order right away or cancel it. But then, they said they already canceled my order when I never asked them to. It's just unbelievable that they don't want my business and still pretend like they care.
Recent contact lens purchase
I just bought something from a company but they couldn't deliver because some items were backordered and they didn't know when they would ship. I was bummed about it, so I started looking for another option and found your website. I was happy to see that my order was taken care of and sent out on the same day, which made for a good shopping experience. Plus, your prices were better than others I was looking at. So far, I'm happy with my order and will keep an eye on how things go.
Review with most votes
Recent contact lens purchase
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