Artifact Uprising - Reviews and experiences

The album I ordered for my son's 18th birthday was amazing quality, but the whole experience was kinda disappointing. I made sure to place my order early so it would be there on time, but it showed up a week late and without the title. I wanted it to be a surprise for my son, so the delay and missing title really ruined the excitement. Thankfully, the customer service team was quick to respond to my email and they fixed the mistake by sending me a new album at no cost. However, the second shipment was sent out without confirming when I would be home, so it arrived while I was on vacation and got sent back. Even though I asked them to hold off until I got back, they couldn't do that. It's frustrating to see good customer service efforts get overshadowed by bad communication and management.

I paid over $400 for a wedding photo book and was told it would come before Christmas. But it still hasn't arrived and their website promises seem impossible now. Customer service has been disappointing, ignoring my emails and making me feel like my issue isn't a priority. They're not responding to my emails and I can't even call them. This is just not right.

I recently ordered a custom photo book from this website and, to be honest, it was not a great experience. I made my order in early October and was really looking forward to getting it in time for a special event. Unfortunately, the delivery got delayed multiple times, and every time I contacted customer service for help, I got different answers. At first, they said my order was on its way, then they said there was a problem with the printing, and finally they said it got lost during delivery. The lack of clear communication and organization was really frustrating and it left me feeling pretty let down.