23andMe - Reviews and experiences

I thought the genetic testing was pretty cool and I learned a lot from all the info it gave me. But I had a problem with the subscription service. At first, I signed up for a year at $29.99, but then it renewed at $69.99 without me knowing about the price change. When I tried to cancel and get a refund, the customer service was not nice and didn't help me much. In the end, I wouldn't suggest the subscription service because it ended up being a waste of money and didn't really tell me anything useful about my genetics.

So, my mom got this DNA test kit as a gift, y'know? And she did all the spit stuff and sent it in. But then they were all like "Hey, you gotta add a payment method to see your results." And we're like, why do we gotta pay more when we already paid for the test? And when my dad tried to cancel any extra charges, it was like trying to find a unicorn in a forest. So confusing and sneaky, eh?

So I, uh, bought this really cool DNA test, eh? I was so pumped to see what it said about me and all that jazz. But then, I go back to check my results and they're totally MIA! Like, seriously?! Turns out you gotta keep shelling out for new kits to see your results again. Total money grab, not cool at all. Can't believe they'd pull that on us. SMH.

This DNA kit ain't worth it at all unless you're ready to fork out a big subscription fee on top of the initial cost. If all you wanna find out is your ancestry percentages, forget about it because that info comes with a price tag. It's frustrating to drop over $100 on a kit that only gives you basic family tree info and then get hit with extra charges for any important medical or info. Feels like a scam trying to take advantage of customers who just wanna know where they come from without being forced into a subscription. Overall, not impressed with the lack of clarity in pricing and all the hidden costs that come with this service.

My mom ended up payin' too much money for all that science gear. The folks at the store said they had given her a heads up on a deal, but she missed it somehow. She even showed 'em a picture to back up her claim, but they still wouldn't give her a refund. Now, there's talk goin' 'round that they might end up goin' bankrupt. And on top of that, they're tellin' folks they could get sick from messin' around with their DNA, although that might just be a scare tactic.

I can't believe it, eh? Seriously, I'm so mad right now! So I bought this DNA testing kit, right? And then they charged me twice for this Premier service that my dad doesn't even want. I tried calling them and emailing them, but they just won't give me my money back. I've been their customer for so long and this is how they treat me? Not fair at all.

I bought a DNA test and man, was it ever pricey, costing me over $370! And let me tell ya, their customer service leaves a lot to be desired. It took them ages to get back to me. I even couldn't remember which email I used to sign up, and they were zero help in that department. Still waiting on my results and I'm beyond frustrated. Should've checked the reviews beforehand, what a total rip off!

I got this fancy DNA testing kit more than ten years ago, back when it was a brand new thing. It cost me over $500, but my husband got it for me as a birthday present. Since then, the prices for similar kits have dropped a lot - some are as low as $79 now. But when I tried to check out my results and keep updating my family health stuff, all I got was prompts to buy more kits. It was really annoying to feel like they were always trying to sell me more stuff. So, I decided to switch my data over to another DNA testing service, like Ancestry. Overall, my experience with this service has been pretty disappointing, and I wouldn't recommend it to anyone.