Natura Market - Overall Rating based on 20 reviews
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Organic snacks and pantry staples
I just bought a bunch of organic snacks and pantry staples from this online shop. Customer service was a total letdown, like seriously terrible. I should've checked the reviews first. Once they got my money, they didn't seem to give a crap about keeping me happy as a customer. If you want good service, I'd suggest shopping somewhere else.
Late delivery, returned product, overcharged
Sorry to say, but my experience with this online market was pretty disappointing. My order took forever to arrive, and when it did, it wasn't what I was hoping for. So, I tried to return it, and guess what? They charged me too much with no good reason. The customer service just made things worse – they were no help at all and pretty rude about it. It left me feeling really frustrated and like they were just trying to take advantage of me as a customer.
Smooshed and damaged snacks
OMG, I can't even believe this place! I ordered some snacks online and when they arrived, they were all squished up. My chips are usually smooshed, but this time I got pops, and they were all dented up. One even had a hole in it and the box was all wet. Then when I contacted customer service, they wanted pictures of each damaged snack! Like, seriously? Who has time to take photos of every little thing that's messed up? They even said the cookies could be fine in the flat box...like, what?! So annoying, never ordering from here again.
Various health and wellness products
I recently bought something from this company and man, it was not good. Some of the stuff I got was already expired, and that's just not cool. I contacted customer service about it, but all they did was stick to their policy about expired dates without really fixing the problem. It seemed like they dealt with these kinds of complaints before, so I wasn't the only one.
Health food products
As a regular customer at Natura Market, gotta say, my experience there has always been amazing. The service is top-notch, with staff who really know their stuff and are always happy to help me find the health food products I need. The prices are good, and I always leave feeling positive about the whole experience. Any problems I've had were fixed quickly and with no fuss. And can't forget about the awesome promos they always have – saving money while getting top-notch products is a win-win in my books.
Short best before date policy
I just wanted to warn you all about the short best before date rule on this website. I bought some stuff not long ago and was pretty bummed out to see that they wouldn't last long. When I contacted customer service for help, they weren't much help at all. All they said was that their policy only promises a 30-day best before date and that the products were still good even if they were almost expired. That response didn't really ease my worries or give me a good solution.
Expired products
I just ordered from Natura Market and got a bunch of expired stuff that's gonna go bad in a week or two. I talked to customer service about it and they told me they'd hook me up with better service if I changed my online review. I've been shopping at Natura since June 2020, but they straight up said they won't help me or my fam anymore if I don't leave a fake review. That's not cool – I'm not gonna lie just to get special treatment. Integrity is important to me, and I won't support a company that doesn't appreciate honesty.
Healthy creamers
I've been shopping at Natura Market for years because they have a great selection of healthy products. But I recently had a really disappointing experience with their customer service.
Damaged food items
Received my order from Natura Market and, oh no, some of it arrived damaged. The liquid flavor packs in the prepackaged noodles had exploded, ruining them completely. I contacted customer service and sent photos of the damage, but they said I had to send back the actual product to get a refund or store credit. That just doesn't work, especially with food that can't be shipped back. Natura Market really needs to step up and take responsibility for the quality of their products and how they arrive.
6 bottles of Lavender Bartender style Syrup
I ordered 6 bottles of the Lavender Bartender style Syrup, eh? But when I got them, I noticed they all expire in October 2023 - not sure if that's the year or the day. That's way too much to use up in a short timeframe, especially since it's sweetened artificially. Customer service wasn't much help, they just said to use it after the expiry date. They should have at least let customers know about the short expiry before buying such a big batch, eh.
Keto items purchase
I've been really happy with my purchases from this online store. Even though I've seen some bad reviews, my own experience has been great. I've been shopping here for over a year now and I haven't had any issues with the products, shipping, or customer service. Every package I receive is carefully packed to make sure everything arrives in perfect condition.<br><br>One of my favorite things to buy from this store is Keto products, especially the Carboonaut items. Every time I get a shipment of Carboonaut products, I'm impressed by how fresh they are and how well they're packaged. The prices are competitive and I haven't found better deals anywhere else.<br><br>I would definitely recommend this online store to anyone looking for Keto items or just high-quality products with great customer service.
Gluten-free snacks
I just bought some gluten-free snacks from your online store and I gotta say, the whole experience was really great. The website was super easy to use and I found exactly what I was looking for without any issues. Checking out was a breeze and I got a confirmation email right away. My order arrived on time and everything was perfect. The snacks were top-notch quality and I was really happy with the service overall. I'll definitely be coming back and would recommend your store to anyone in search of high-quality gluten-free products.
Various carbonaught "bread" products
I recently bought some carbonaught "bread" goodies from Natura Market, and I gotta say, I was pretty impressed. I had heard about some packaging problems, but my stuff arrived in great shape. Some of it was even wrapped in brown paper inside the box, and the delicate items were each in their own little box. The website was easy to use, so ordering was a breeze. My order showed up in just 4 business days. I was really impressed with the careful packaging and quick delivery.
Various specialty food products
I came across a great variety of special products that are difficult to find anywhere else. The website is easy to navigate and I really like being able to filter by dietary restrictions. The delivery was fast, and I was pleased to see the eco-friendly packaging. I will definitely continue to support this fantastic business as a repeat customer.
Great products, disappointing customer service
Even though they had awesome stuff at decent prices, the whole experience was soured by really terrible customer service. The thing that got to me the most was the fact that there was no customer service phone line to talk to in case of any problems. It felt like a complete waste of time trying to sort anything out because there was no one to talk to. It's really discouraging when a company doesn't show they care or take the time to listen to their customers. Simple customer service stuff, and unfortunately, they dropped the ball on that one.
Dairy-free and gluten-free snacks
I recently ordered some dairy-free and gluten-free snacks from the market, and let me tell you, I was super impressed with the quality of the products. They had a huge variety that suited my dietary needs perfectly. When my order arrived, everything was in great shape and packaged nicely - no damage at all. Plus, the customer service was top-notch! They were quick to answer my questions and really helpful. I'll definitely be coming back to this market for all my special food needs!
Leaky cleaners ruining my food
The customer service at this place is a real nightmare, eh? I ordered some food and liquid cleaners, but when my package arrived, the box was all wet and the food was ruined from the leaked cleaners. I sent them photos and asked for a replacement, but they said I'd have to ship back all the damaged stuff for proof. No way, I'm not putting up with this again.
Healthy products
I've been ordering from them for about 5 years now and I really appreciate the wide range of healthier products that I can't find in stores. Plus, whenever my packages arrive, they always make sure to pack them super well with ice and buffers to prevent anything from breaking.
Coffee creamer purchase
So, eh, I ordered this coffee creamer online and when it arrived, it wasn't frozen, but legit solid like playdough! Like, seriously, what the heck! There's no way I can stir that into my coffee! I even sent them some pics and they were just like, "You gotta send it back before we give you a refund." Like, excuse me? Why should I have to deal with all that hassle when they sent me a nasty product to begin with? And then, they didn't even bother to reply to my email when I told them how ticked off I was. Not cool, eh!
Health food products purchase
Eh, I gotta say, I've been pretty let down by this company, eh. Like, over the years, I've seen their service go downhill. The prices are always sky-high, there's not much variety in the products, and the customer service is seriously lacking, eh. They say they're all about "clean eating" and have all these healthy, tasty foods, but to be honest, a lot of their stuff has artificial junk and fillers that can mess with your gut, eh. Plus, the labels on their products don't always give you the full picture of how healthy they really are, eh.
Review with most votes
Health food products purchase
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