Bright Cellars

Bright Cellars reviews

28 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
86%
Would buy here again
Ordering
9.2
Service
9.0
Pricing
7.8
Delivery
9.2

Featured Reviews

Spotlight: What are our customers saying?

Positive

Wine purchase

9.0

"I bought some wine and it was really good. I had it with my pizza and it was delicious. I felt fancy."

Critical

Mediocre wine, bad customer support, deceptive ...

5.0

"My experience with this wine subscription service was not great, eh. I never got an email about my order until it was already dealt with, so I coul..."

Most Voted

Excellent customer service, prompt responses, p...

10.0

"I was really impressed with the customer service I got from Bright Cellars. At first, I thought I was charged too much for my second membership box..."

Reviews (28)

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Wine club membership

C

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I've been part of this wine club for a while now, and let me tell you, the bottles I get are always top quality. They put a lot of thought into choosing each one, and I really like that. The customer service is great too - they're always there to help me out when I need it. Hats off to the wine club for always getting better and going above and beyond with every delivery. I'm super happy with my experience as a member.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Wine subscription experience

K

10 reviews

10.0
Overall Rating
Would buy here again
Yes

I recently signed up for a wine subscription and let me tell you, it was a game changer! The wine they sent me was not only tasty, but it had so much complexity in its flavor that really made it stand out from the rest. The customer service was top-notch and the selection of wines was spot on for my taste. I got to try new wines that I never would have picked out myself and found some new favorites. If you love wine, I definitely suggest giving this subscription a go to take your wine enjoyment to the next level. Cheers!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Tailored wine selection

B

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I was super impressed with the customer service on this platform. I had a specific request about my wine likes, and the team really listened and quickly gave me a selection of wines that blew me away. The whole thing went smoothly, and they paid so much attention to detail. Just great!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Trying new wines!

C

9 reviews

9.5
Overall Rating
Would buy here again
Yes

I just love trying out new wines, but sometimes I struggle to decide which one to choose. That's why I really appreciate this service - it's perfect for me! They always recommend the coolest wines that I never would have thought to try. Plus, the service is always top-notch, they really know their stuff.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

New wines to try

D

6 reviews

10.0
Overall Rating
Would buy here again
Yes

I really enjoy tasting new wines from that place, they always have such interesting ones. If I happen to not like a certain wine, I can let them know and they won't send it again. The customer service there is top-notch as well!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Monthly subscription wine delivery

N

7 reviews

9.5
Overall Rating
Would buy here again
Yes

I've been using this wine subscription service for a few months now, and I have to say it's been really great. The customer service team has been super helpful whenever I've had any issues, whether it's with shipping, changing my address, or using the website. The wines themselves have been amazing, and I really like the info cards that come with each bottle. As someone who's new to wine, I find the cards helpful in learning about different types and regions. It's also nice to share that info with guests when they have a glass. Overall, I would definitely recommend this service to anyone wanting to learn more about wine.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Wine subscription service

L

9 reviews

3.0
Overall Rating
Would buy here again
No

As a customer of this wine subscription service, I gotta say I was really let down by the whole thing. I placed my order and never got my delivery. When I asked about it, the customer service was no help at all and it felt like they were just dragging me along with no real solution in sight. It was definitely frustrating and left me feeling really unsatisfied.

Detailed Ratings

Order
4.0
Service
4.0
Price
2.0
Delivery
2.0

Do you already have an account?

Excellent customer service, prompt responses, price adjustment

A

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I was really impressed with the customer service I got from Bright Cellars. At first, I thought I was charged too much for my second membership box, but Mauricio fixed it up right away and made sure I got a refund at the price that was originally quoted. He was quick to reply and ready to help, which made everything easy and hassle-free. It’s obvious that the folks at Bright Cellars care about their customers and are committed to giving great service.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

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About Bright Cellars

Yes. Bright Cellars is a subscription-based wine service founded in the United States. This company utilizes a proprietary algorithm developed by its founders, who are MIT graduates, to match users with wine selections tailored to their personal preferences. Launched in 2014, Bright Cellars aims to educate its members about wine while offering a convenient way to discover and enjoy new wines. The company's unique approach involves having members take a short quiz to gauge their taste preferences, which then informs the monthly wine selections personalized for each member. Bright Cellars focuses on introducing members to a wide variety of wines, broadening their wine knowledge and preferences over time.

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Contact Information

🌐 brightcellars.com

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Last update: November 29, 2024

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