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Ninja Kitchen
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Ninja KT200C Precision Temperature Electric Kettle in Silver
In 6 month's time the kettle was broken. The thermostat or something broke so the temperature reading was never correct or it gave a DRY error while there was enough water in. Bed, Bath & Beyond was quick to shove this back to the manufacturer and not assisting in a return while this is fully in the warranty time period. Now dealing with the manufacturer, Ninja - almost an hour on the phone with them, they say they will send a replacement kettle but this will have to come from the US (we're in Canada), it will take 2 - 3 weeks and we need to cover the shipping cost of more than $20. Ridiculous service that it takes so long and that we have to pay for a manufacturing fault.
Ninja Foodi 8qt Pressure Cooker
I like the Ninja products, however after two years of using my Ninja Foodi 8qt pressure cooker, the power is not turning on. I called customer service this morning and was told that I would need to purchase a new base from them because it was no longer under warrantee and they wouldn't be able to help me resolve the problem with the machine powering on. When he told me the price, I said no it was too expensive so he quoted a price for 60% off or $74.97 plus tax (included shipping). He provided me an order number and I told him I would think about it and call back. I called back 4 hours later and they said they would not honor the price, she told me the new cost would be $167, 30% of the original price. She said that the person I spoke with this morning did not know what he was talking about. I told her that I felt like they were ... me. I told her that I was given an item number for them to reference and they would not take that number and look up. However much I love the Ninja products, I won't be purchasing them any longer because of their customer service. I purchased a Ninja Foodi last week for my sister from a department store and will return tomorrow as their customer service department has really disappointed me.
Ninja Non Stick 10 piece pots and pans
I received a set of pots and pans for Christmas in 2020. Within 6 months of using all the coating on the inside started peeling and chipping. I called for a replacement and they wanted me to pay for all the shipping for the product that was still under warranty. It would have cost me more to ship the pots back to the company than the pots and pans are worth.
DO NOT BUY! Garbage product! Garbage customer service! Garbage price for a product that fails after 6 months!OP100UK
If you have ever had an issue with a delivery company, do not use.
I've been told the products themselves are quite good. Sadly after spending £150 I got an apron and no cooker.
I ordered my product quite easily. Price was competitive. They sent the parcel via DPD, I had no choice over the matter.
The parcel was then mis-delivered somewhere. After I asked DPD what they had done and hearing no reponse after 24 hours I phoned DPD. within 10 minutes I was told it was incorrectly delivered. DPD informed me they couldn't tell me where the product was and I must raise a signiature dispute with sharkninja.
I informed sharkninja of this who immediately went to a self protect their money mode.
They told me I had to wait 2 weeks whilst they investigated. I explained that DPD could tell them in a matter of minutes it was incorrectly delivered. They said they were aware of the mis-delivery.
I then asked if they could re-send another order whilst they sorted out the first lost product due to their choice of delivery companies.
I was told no.
I asked if they could refund the order and I would re-order it.
I was told no.
I asked if I could expect compensation due to the 2 week wait.
I was told, after the 2 weeks they would look at it.
It isn't a no, it feels like a no though.
It feels like they are trying to get the first product back and will then send me that one out, this could take more than 2 weeks.
I do not feel like a valued customer. I am now having to go via my credit card company as I no longer have any faith in this company.
The apron is a little small for me, strings are shorter than I like as I like them to wrap around me. But good quality and a nice free gift. Not worth £150 though.
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