Elizna

In 6 month's time the kettle was broken. The thermostat or something broke so the temperature reading was never correct or it gave a DRY error while there was enough water in. Bed, Bath & Beyond was quick to shove this back to the manufacturer and not assisting in a return while this is fully in the warranty time period. Now dealing with the manufacturer, Ninja - almost an hour on the phone with them, they say they will send a replacement kettle but this will have to come from the US (we're in Canada), it will take 2 - 3 weeks and we need to cover the shipping cost of more than $20. Ridiculous service that it takes so long and that we have to pay for a manufacturing fault.