All reviews of Jennifer Louth
Review about: Ninja Kitchen
Ninja Foodi 8qt Pressure Cooker
I like the Ninja products, however after two years of using my Ninja Foodi 8qt pressure cooker, the power is not turning on. I called customer service this morning and was told that I would need to purchase a new base from them because it was no longer under warrantee and they wouldn't be able to help me resolve the problem with the machine powering on. When he told me the price, I said no it was too expensive so he quoted a price for 60% off or $74.97 plus tax (included shipping). He provided me an order number and I told him I would think about it and call back. I called back 4 hours later and they said they would not honor the price, she told me the new cost would be $167, 30% of the original price. She said that the person I spoke with this morning did not know what he was talking about. I told her that I felt like they were ... me. I told her that I was given an item number for them to reference and they would not take that number and look up. However much I love the Ninja products, I won't be purchasing them any longer because of their customer service. I purchased a Ninja Foodi last week for my sister from a department store and will return tomorrow as their customer service department has really disappointed me.