Kissandfly - Reviews and experiences

I wouldn’t trust kissandfly.com without a backup plan. I first saw the site after a friend sent me a link — he’d used the Dutch arm, Travelfrom.nl, and said the prices looked good. So I went ahead and booked a KLM flight to the US. From the start the reservation showed “pending issuance” and I was told to wait up to 48 hours. Fine, I thought. After 48 hours nothing changed. I chatted with support about five times, each time the same answer: heavy workload, please wait. So I waited a couple more days and pushed again. Still “in process,” no timeline, no real explanation. I even checked with a friend who works at KLM and he suspected they’d advertised fares that weren’t actually available anymore and were hoping customers would cancel. That matched the vague responses I got. I eventually asked them to cancel because I needed to buy another flight and sort my US connections — they said they would, but then told me to wait for the cancellation. No follow-up, no deadline. It’s frustrating, slow, and not reassuring. There’s a smidge of hope that it’s just poor organisation rather than outright scam, but either way it cost me time and trust. If you see a cheap fare there, verify with the carrier first or be ready to chase support. I’ll think twice before using them again.