Kissandfly - Reviews and experiences

the delivery of the tickets never happened and customer service was the real problem. At first they reassured me by message that everything was fine and that check-in would be at the airport — that turned out not to be true. When I got to the airport the airline on the booking didn’t exist, which was a shock. An unexpectedly helpful airline counter agent did try to point me to alternatives and even found a last-minute seat at a decent rate, so that part wasn’t a total disaster, but it also made the whole thing feel very unplanned. After that I started chasing Kiss&Fly for a refund. Their responses were slow, generic, and then stopped. Later they reappeared claiming they’d “try” to refund but only if I set up a US bank route. I ended up creating a Payoneer account and handed over details, waited weeks, then they asked for a US address. I don’t have one, I’m not in the US, and after that the replies stopped again. The weird bit that surprised me in a not-great way was how creative they got with requirements instead of just returning the payment to the original card. A small positive: an online travel forum I mentioned this on flagged a regulator contact I hadn’t known about, and that helped prompt a final acknowledgement from them — they finally marked a refund in the system, though I still haven’t seen any money. Overall I’d warn friends about the delivery process and their support. If someone tips you to use them, check twice, and keep screenshots of everything.