Kissandfly - Reviews and experiences

my flight got rescheduled by the airline and the new times didn’t work, so I tried to cancel and get my money back. Airlines said a refund was fine, but I’d booked through a third party, so it got messy. I sent all the paperwork, chased emails, and honestly the replies were vague for a while. It was annoying, and I worried I’d be out the cash. What changed it was persistence — a couple of firm follow-ups, clear copies of the airline confirmation, and then, finally, the confirmation that the refund had been processed to the agency and then to me. That relief was real. If I have one tip: keep everything, be polite but push hard, and check with the airline as well. I’m glad it ended well, and slightly proud I didn’t let it go. Would I do it again? Maybe, but only if I’m ready to follow up.