Kissandfly - Reviews and experiences

I’m annoyed but it didn’t end in flames. I bought tickets for a really urgent trip — my relative needed to get from Romania to England for a medical procedure — and I borrowed money specifically to cover it, so this was not a casual purchase. After I paid and got confirmation, the airline cancelled the tickets saying fares had changed. That felt wrong, plain and simple. I mean, you buy something, you expect it to be yours.
I called and emailed, and at first the responses were slow and a bit vague. It took a few back-and-forths to get someone who actually looked into the case. Eventually they offered a full refund and a few routing options, which helped, but it took time and cost me stress — and extra planning, because appointments couldn’t wait. So yes, they fixed it, but only after I pushed. There were bits of miscommunication, repeated explanations, and one rep who promised a callback and didn’t follow through — small, but it added up.
Would I use them again? Maybe, cautiously. I’d insist on screenshots, keep payment records, and call to confirm before making big, time-sensitive plans. They can handle refunds and do try to resolve issues, but their processes felt shaky when it mattered most. Overall I’m mildly satisfied with the outcome, not with the experience getting there. Lesson learned: be prepared and keep pressure on customer service — it helps, but it shouldn’t be necessary.