Kissandfly - Reviews and experiences

I’m annoyed but it didn’t end in flames. I bought tickets for a really urgent trip — my relative needed to get from Romania to England for a medical procedure — and I borrowed money specifically to cover it, so this was not a casual purchase. After I paid and got confirmation, the airline cancelled the tickets saying fares had changed. That felt wrong, plain and simple. I mean, you buy something, you expect it to be yours.
I called and emailed, and at first the responses were slow and a bit vague. It took a few back-and-forths to get someone who actually looked into the case. Eventually they offered a full refund and a few routing options, which helped, but it took time and cost me stress — and extra planning, because appointments couldn’t wait. So yes, they fixed it, but only after I pushed. There were bits of miscommunication, repeated explanations, and one rep who promised a callback and didn’t follow through — small, but it added up.
Would I use them again? Maybe, cautiously. I’d insist on screenshots, keep payment records, and call to confirm before making big, time-sensitive plans. They can handle refunds and do try to resolve issues, but their processes felt shaky when it mattered most. Overall I’m mildly satisfied with the outcome, not with the experience getting there. Lesson learned: be prepared and keep pressure on customer service — it helps, but it shouldn’t be necessary.

the delivery of the tickets never happened and customer service was the real problem. At first they reassured me by message that everything was fine and that check-in would be at the airport — that turned out not to be true. When I got to the airport the airline on the booking didn’t exist, which was a shock. An unexpectedly helpful airline counter agent did try to point me to alternatives and even found a last-minute seat at a decent rate, so that part wasn’t a total disaster, but it also made the whole thing feel very unplanned. After that I started chasing Kiss&Fly for a refund. Their responses were slow, generic, and then stopped. Later they reappeared claiming they’d “try” to refund but only if I set up a US bank route. I ended up creating a Payoneer account and handed over details, waited weeks, then they asked for a US address. I don’t have one, I’m not in the US, and after that the replies stopped again. The weird bit that surprised me in a not-great way was how creative they got with requirements instead of just returning the payment to the original card. A small positive: an online travel forum I mentioned this on flagged a regulator contact I hadn’t known about, and that helped prompt a final acknowledgement from them — they finally marked a refund in the system, though I still haven’t seen any money. Overall I’d warn friends about the delivery process and their support. If someone tips you to use them, check twice, and keep screenshots of everything.

I wouldn't trust Kissandfly for anything with a deadline. I say that up front because I learned the hard way — and honestly, it's still annoying when I think about it. I booked a last-minute ticket late evening, thinking their site was quick and cheap (which it was), and then woke up to an email saying my flight was cancelled. No reason, no follow-up, just "cancelled." Great. I had to scramble — call around, rebook a different flight at double the price, miss part of the morning, all that circus. I use booking sites a lot for weekend trips home and the odd work trip, so reliability matters to me. To give credit where it's due: the interface is easy and the initial booking was smooth. But smooth booking doesn't mean squat when the support evaporates. I spent too much time on hold and got the refund only after a few persistent emails; not impossible to fix, but it took effort. So yeah, it's not entirely useless — good for cheap, flexible plans where you don't care if things suddenly change — but for anything important, pass. Lesson learned: cheap and easy can still be a headache.

I wouldn’t trust kissandfly.com without a backup plan. I first saw the site after a friend sent me a link — he’d used the Dutch arm, Travelfrom.nl, and said the prices looked good. So I went ahead and booked a KLM flight to the US. From the start the reservation showed “pending issuance” and I was told to wait up to 48 hours. Fine, I thought. After 48 hours nothing changed. I chatted with support about five times, each time the same answer: heavy workload, please wait. So I waited a couple more days and pushed again. Still “in process,” no timeline, no real explanation. I even checked with a friend who works at KLM and he suspected they’d advertised fares that weren’t actually available anymore and were hoping customers would cancel. That matched the vague responses I got. I eventually asked them to cancel because I needed to buy another flight and sort my US connections — they said they would, but then told me to wait for the cancellation. No follow-up, no deadline. It’s frustrating, slow, and not reassuring. There’s a smidge of hope that it’s just poor organisation rather than outright scam, but either way it cost me time and trust. If you see a cheap fare there, verify with the carrier first or be ready to chase support. I’ll think twice before using them again.

my flight got rescheduled by the airline and the new times didn’t work, so I tried to cancel and get my money back. Airlines said a refund was fine, but I’d booked through a third party, so it got messy. I sent all the paperwork, chased emails, and honestly the replies were vague for a while. It was annoying, and I worried I’d be out the cash. What changed it was persistence — a couple of firm follow-ups, clear copies of the airline confirmation, and then, finally, the confirmation that the refund had been processed to the agency and then to me. That relief was real. If I have one tip: keep everything, be polite but push hard, and check with the airline as well. I’m glad it ended well, and slightly proud I didn’t let it go. Would I do it again? Maybe, but only if I’m ready to follow up.