ezTaxReturn - Reviews and experiences

I first heard about them from a colleague, figured I'd give it a go — big mistake. I paid the usual filing fees and even got my provincial refund deposited, which was a surprise and actually quick, so that part worked. Then out of nowhere they charged me another fee for a cashier's cheque I never asked for. A letter showed my federal filing “didn't process” and suddenly more money was taken for processing — hundreds more, it felt like. Tried calling, phones either don't work or it's impossible to get through. I tipped a friend off to watch their accounts and now wish I had done the same for myself. The delivery of the one refund was unexpectedly fast, but their customer service and the surprise fees make it not worth it. Won't use them again unless things change.