Libertytax - Reviews and experiences

ask for a total estimate before handing over any cash.

Standing at the counter with my half-drunk coffee, I figured paying my tax issue would be a five-minute fix. I was sorting taxes after a move. The branch in Gridley was tidy and the staff were friendly enough. The in-store process felt easy. Then the IRS bounced the payment because someone typed the wrong account number. I noticed my account wasn't charged and panicked. I called four times. No one called me back. I asked if I should pay the IRS directly or wait for them to sort it. No answer. That surprised me—more so because the in-person bit had gone so well. Won't risk it again. Felt small, avoidable, and annoying.

I was halfway through a box of moving papers when the first letter arrived, so I didn't catch it immediately. By the time I opened it I already felt that sinking feeling — a demand for money from the tax authorities, interest tacked on, and a note that the return we had been told was fine actually showed a balance owing. I had hired this franchise because I was in the middle of a separation and a local move, not exactly in any shape to parse complicated returns myself, and after a bad run with another preparer the year before I wanted someone to get it right and take the headache off my hands.