Square US - Reviews and experiences

showed only 20 of my roughly 1,800 items. Spent a full day (plus another long session) bouncing between front-line agents and a manager who started implying it was my setup. I kept saying my tablet and software were up to date, but it went round in circles. The worst part: while support dragged on, I couldn't sell. I expected better reliability — I used to trust them. So my doubts before switching didn’t go away; if anything they grew. Frustrating, and now I’m stuck deciding what to do next.

keep screenshots and save every message. And ask for a clear contact person if things go sideways. Overall I’m glad the mail and notices arrived reliably, but I wish the service side gave more transparency.

I didn’t receive the service, so why be charged? I’ve reached out to dispute it, but the whole experience cost me time and a job. Still, I honestly liked how easy the product was to use and I can see the platform working well for bigger operations. Small businesses though — keep a backup plan and watch the hold policy closely.

I’m relieved-ish that things didn’t get even worse, but man, what a mess to go through. I had to shut my little business after my parent passed away, so I was selling off equipment and trying to tie up loose ends — stressful, emotional, all of it. I used Square to take a payment for a piece of gear, the sale was legitimate, no funny business, and the payment actually processed fine. Then my account was deactivated and Square told me they’d hold the funds for 90 days. That knocked the wind out of me, honestly. I explained why I was closing up shop, explained the sale, showed whatever paperwork I could, but the hold stayed. Because I needed cash right away I refunded the customer with hopes they’d pay me directly, but since they’d paid by card they couldn’t just hand me cash later — so I ended up without the money and without the equipment. Not great, not great at all. Still, I’m kind of thankful for small things: the transaction record existed, the buyer was cooperative, and at least I could explain everything clearly to support — even if it didn’t change the timeline. I’m sharing this because if you’re in a similar situation (bereavement, closing shop, whatever) be extra careful and maybe plan for a long hold. I’d like Square to do better here — faster reviews, more flexibility when there’s clear documentation. Overall I’m glad things weren’t further complicated, and I hope a fair resolution comes quicker for others. Just be warned and keep receipts and messages handy.

that friendly rep reminded me how important a backup plan is. So don’t be me — have contingencies, test replacements, and maybe keep a few old-school options handy. Also, consider asking for clearer remediation steps right away; insist on them. All in all, I’m disappointed, surprised by how little our decade-plus relationship mattered, but not entirely without hope — small kindnesses still exist, just not the solutions we needed.